National Multiple Sclerosis Society Names HDIS “Nationwide Service Provider of the Month”
St. Louis, MO (January 31, 2013) — HDIS, Inc. is the Nationwide Service Provider of the Month for the National MS Society for December 2012. HDIS was chosen out of 160 Society-approved providers for the company’s product knowledge, customer relations and service excellence.
“It is an honor for me and for our team members – from our Call Center to our Fulfillment Center – to be recognized for what they do every day,” said HDIS president and CEO, Bruce Grench. “Each of our Customer Care Representatives undergoes four weeks of training before ever taking a call. It’s important that they know the ins and outs of all of our products to ensure that the customers get the best possible guidance.”
The MS Society created a nationwide provider list as a service to their clients. This select group of vetted providers offers services, resources, professional advice, products and expert opinions regarding multiple sclerosis. Each month, the MS Society solicits suggestions from their nationwide staff regarding which provider should be chosen that month. Submissions come in from staff in the home office, the national call center and the 46 chapters. There have been 14 awardees to date.
“I can’t speak highly enough of HDIS,” wrote Colleen Spiegler, with the MS Society’s Western Pennsylvania Chapter. She added, “This is an exceptional business. Every individual has demonstrated the utmost in professionalism, product knowledge, and courtesy. I wish there were more businesses with the customer service focus of HDIS.” Another staffer, Chase Carlin, BSW, from the Mid America Chapter, wrote, “HDIS has been an incredible resource for me. I use them often and they are consistently wonderful to work with. I will continue to use their services so that the people we serve receive the most respect and best products.”
As Provider of the Month, HDIS is promoted by the MS Society via a special bulletin that goes to the Society’s call center, alerting them of the honor and suggesting they make referrals to HDIS when possible. Also, the MS Society’s resource center receives 9,200 client contacts each month, and staff is encouraged to refer these clients to HDIS, when applicable. HDIS is also highlighted to the Society’s 46 chapters, and featured on the Society’s Facebook page, which has over 145,000 followers.
Home Delivery Incontinent Supplies Co., Inc. (HDIS) is one of the nation’s largest providers of healthcare products to agencies and active seniors at home. Since 1986, the award winning HDIS has served more than one million customers with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. HDIS uses discreet packaging and offers free shipping on every order inside the continental United States. Dedicated to the well-being of their customers, HDIS, named one of the top 50 places to work in St. Louis by the St. Louis Post-Dispatch in 2012, is driven by the core values of honesty, integrity, superior customer service and a culture that fosters offering the same compassion and caring to their customers that they offer to members of their own families. To learn more about HDIS and its services, call 1-800-2MY-HOME®(1-800-269-4663) or visit www.hdis.com.