REMA TIP TOP manages global service processes with IFS Service Management
The IFS solution will be provided as a managed service in the cloud to support REMA TIP TOP global operations
IFS, the global enterprise applications company, announces that REMA TIP TOP AG, a global service provider of products and services in the field of conveying and treatment technology, surface protection as well as tire repair, has decided to implement IFS Service Management.
With IFS Service Management, REMA TIP TOP replaces previously customized software and creates a new strategic service platform for all business areas. Based on a standard implemention, the platform will enable REMA TIP TOP to map global service processes consistently. The solution will be provided in the IFS Managed Cloud on Microsoft Azure, a full-service, managed single-tenant cloud offering.
Service is most important for REMA TIP TOP – more than one third of all employees are part of the company’s global service team. In addition to a broad product portfolio, the company offers comprehensive services in all three of its business areas. A perfect maintenance condition guarentees REMA TIP TOP customers operational capability also during rough practical operation. For this, service engineers from REMA TIP TOP inspect facilities regularly, deliver clear maintenance recommendations, execute those, and ensure that everything keeps moving on-site at the customer.
“The implementation of IFS Service Management is a strategic and sustainable decision for REMA TIP TOP. With this solution, we will define a global service standard and thus, realize our individual requirements with configuration of a standard solution – and not by modification or a customization“, explains Uwe Gemsa, Head of Global Product Management at REMA TIP TOP. “Moreover, IFS has proven to be a reliable, competent and professional partner throughout the whole evaluation phase.“
“REMA TIP TOP and IFS – it’s a great fit, not only regarding technology but also in terms of our people“, says Peter Höhne, Vice President Sales & Marketing at IFS Europe Central. “We look forward to a long and successful collaboration that will result in meaningful business results for REMA TIP TOP.“
Further information on IFS’s solutions for the service management: http://www.ifsworld.com/corp/solutions/service-management/.
Annett Obermeyer, Manager Marketing & Public Relations for IFS in Germany. Telephone: 49 9131 77 34-105, firstname.lastname@example.org
Kathleen Hahn, PR-COM for IFS. Telephone: 49 89 599 97-763, email@example.com
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