Delivering Complete Care

This white paper focuses on how LaSalleSolutions’ LAMP intelligently wraps around Cisco’s Smart Net Total Care Service (Total Care) to complement, enhance, andextend Total Care to deliver “CompleteCare”. The winning combination of LAMP and Total Care provide unparalleled valueand opportunity to manage a customer’scomplete asset life-cycle. LAMP is a secure web-based portal that allows customers to take control and manage their assets,maintenance programs, dispositions,services and leasing programs.

LAMP and Total Care can be deployed independently; however, when deployed in parallel, LAMP complements Total Care solution to provide “Complete Care” by delivering the following:

• An intelligent asset life-cycle process

• Data normalization and contract accuracy

• Personal on-going support

• Mobility solutions

The goal of this white paper is to provide a roadmap showing that when LAMP and Total Care work in parallel, customers will eliminate entitlement issues and contract renewal hassles, dramatically improve the Return Material Authorization (RMA) process, manage credits and simplify contracts. This will change how organizations manage the complete asset life-cycle: acquisition, upgrades, moves and disposition.   Read More...

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