New PSCo Rental Manager to lead team and cultivate customer service excellence ethos
Reading, UK, 8 April 2013 – Trade AV specialist PSCo Rental today announced the appointment of Rebecca Brophy to Rental Manager with a key focus on motivating and developing the Rental Team, and driving the customer service elements of the business. Working closely with PSCo Group CEO, Stuart Holmes, Rebecca will play a vital role in the development and expansion of the team through training, defining and tracking KPI’s, objective measurement and accountability.
Commenting on Rebecca’s appointment, Stuart Holmes, CEO of PSCo Group said, “We are always looking to enhance the perception of PSCo Rental as the place to go for friendly, informative and helpful advice on the latest and most innovative displays. Our customers appreciate an open and honest approach and we want to show that as part of our integral customer service. Rebecca is a perfect fit to ensure our Rental Team receives the right communications, training, motivation and support they need to deliver this.”
Rebecca said, “I believe teamwork is paramount to providing a supportive environment for our trade partners, and I’m looking forward to developing our team in-line with company strategy and focussing my ability to help build successful careers within the industry. Our aim is to help current and potential customers understand that we can provide the perfect rental package for any project no matter how big or small. We offer the largest and most current fleet of video wall and large format display products in the UK, specialist transport and service offerings, 24/7 technical support and much more.”
She added, “I’ve gained many years’ experience motivating large and diverse teams in fast paced retail environments. I’ll be applying this to see the business through the eyes of our customers and pinpoint where we can improve and develop our relationships.”
Prior to joining PSCo Rental, Rebecca spent six years in various retail managerial roles. She holds a BA Hons Degree in Business and Economics from the University of Durham.
About PSCo Rental
Trade AV rental specialist PSCo Rental is committed to supplying the latest and most innovative technologies to its trade partners. From its Headquarters in Reading, Berkshire, and office in Sutton Coldfield, Birmingham, PSCo Rental is setting high standards in the rental of ultra-large displays and video walls by offering the huge 152” Panasonic plasma alongside creative breakthrough technologies such as eyevis omniSHAPES. Initially founded as the Plasma Screen Company, PSCo Rental was established as an independent Limited company in 2007. The Rental stamp of quality is reflected on all customer-facing activity from technician uniforms to flight cases. With a growing team of staff and expanding geographical reach, PSCo Rental is dedicated to delivering professional rental packages, operational excellence and 24/7 technical support for all manner of indoor or outdoor live event applications.
For more information, please visit www.psco-rental.co.uk or call: 0870 240 8484
Neesham Public Relations
Tel: +44 (0) 1296 628180