Market leader launches ‘new standard’ in after sales care for commercial microwave ovens
Samsung Ups Service Promise
Samsung has launched an after sales service commitment on its commercial microwave ovens that it believes sets new standards in the hospitality market.
The Samsung Service Promise is delivered by a nationwide network of trained engineers operating from vans carrying a stock of key spare parts. The commitment is applicable throughout the Samsung commercial microwave ovens’ warranty period of three years. It offers:
- A 92% first time fix rate
- The unit will be up and running within no more than 24 hours of the call out (and usually much less)
- If the unit cannot be repaired, for example due to spare parts availability, then it will be replaced by a brand new commercial microwave oven, free of charge (at any time during the three year warranty)
Samsung is the biggest supplier of commercial microwave ovens to foodservice industry, with a market share of more than 25%. “Our aim is to offer not only the market’s best-value branded microwave oven, but the best after sales service, too,” says David Watts, general manager of Samsung Professional Appliances, the division that looks after commercial microwaves in the UK and Europe.
“Commercial microwave ovens are vital to the success of catering kitchens in every sector. Failure causes major problems. Our Service Promise alleviates those issues and will help ensure Samsung commercial microwave ovens are fully operational, all of the time, delivering profitability to our customers.”
Samsung is one of the world's largest microwave oven brands. Samsung Professional Appliances distributes throughout the UK and Europe and offers a comprehensive choice of commercial microwave ovens, from large-capacity, 'super-heavy duty' 1850W units down to light-commercial, budget-priced 1100W models. All are backed by a full parts & labour warranty. For more information visit www.samsung.com/uk/professional/microwave
Samsung Ups Service Promise – Apr-12
Toni Turner or Alison Haynes at The Publicity Works: 01263 761000
For more news about Samsung Professional Appliance visit the press office at www.publicityworks.biz
Photographs: Hi-resolution digital photos for editorial use are available on request
David Watts at Samsung Professional Appliances:
Separations charge enquiries: Samsung Professional Appliances does not have a budget for seps charges.
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2009 consolidated sales of US$116.8 billion. Employing approximately 188,000 people in 185 offices across 65 countries, the company consists of eight independently operated business units: Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Digital Imaging, Semiconductor and LCD. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit www.samsung.com.