Speech Software at Center of Class Action
Nuance Communication faces a class action lawsuit in Los Angeles Superior Court that claims its voice recognition software fails to work as advertised.
Courthouse News reports that plaintiff Michael Nathan sued Nuance alleging that the company’s voice-recognition software package that he bought doesn’t work. Nathan alleges the company is falsely claiming that the software can recognize speech with an accuracy of 99 percent.
The plaintiff claims that he spent "more than two weeks at 3-5 hours per day reading materials and articles to Dragon Software to recognize plaintiff's speech and accent, to no avail."
Courthouse News reports that Nathan bought the $250 software from Fry’s Electronics and that the retailer refused to refund the plaintiff’s money after the software did not work.
According to Nathan, Fry’s employees told him that he could obtain a full refund if the software did not work, but when he tried to return the product and claim a refund a store supervisor refused to accept the opened software package citing that it was against the law to do so.
Fry’s is also named as a defendant in the complaint.
If you or a loved one has been harmed by false claims about a product, contact Sokolove Law for a free legal consultation and to find out if a product liability lawyer may be able to help you.