Teleopti Group continues to grow internationally

Teleopti, leading provider of solutions for strategic workforce management in contact centers, back office and retail stores (Workforce Management - WFM), as well as software for monitoring cost, usage and quality of enterprise telephony, communication and devices (Telecom Expense Management - TEM) today announced results for the fiscal year 2013.

The Board decided in 2013 to accelerate the pace of business development for both business areas, WFM and TEM by dividing Teleopti AB into two companies; Teleopti AB, focusing on Workforce Management, and Teleopti TEM AB focusing on Telecom Expense Management.

“The decision to form a dedicated company to focus on services for Unified Communication Control Management has proven to be successful. The TEM part, covering external telecom costs and invoice management, is only a fraction of the total solution. Our Nordic heritage with a focus on innovation, mobility, unified communication usage and quality of experience management enables us to get a head-start into this segment”, says Kjell Persovin, CEO of Teleopti TEM AB.

“The time to split the company was absolutely right!” says Nils Bildt founder of Teleopti and executive chairman of both companies. “The international prospects for continued rapid growth are very favorable for both businesses and now we have the correct internal conditions also. Order-wise 2013 was the Group's best year in value, with an increase of 20 %.”

Nils continues, "We believe that the increase was greater than the market, so the global market share grew. In terms of revenue growth, it was not proportional to the growth in orders due to a slow shift from traditional license sales to sales of the software as a cloud service which, however, in the long run will further strengthen our financial position.”

The Group's total turnover in 2013 amounted to SEK 159.2 million. Operating profit (EBIT) summed to 10.8 million, with a net gain of 6.4 million. Teleopti continues to show positive results with continued growth. The financial position is strong with a solid cash flow and high equity ratio, AAA rating since 2004.

During 2013, Teleopti AB deepened its presence in China with a new development office in Shenzhen. In the United States and Brazil, the workforce doubled in recent years. Investments in emerging markets under construction grew by 80 % in 2013 and investment in product development by 24 %. These investments contributed to Teleopti AB sold to more new customers than any previous year. In 2013 contracts were signed with over 80 new customers.

“We feel that there is a great demand for our products”, says Olle Düring, CEO of Teleopti AB. “In Brazil, China and the United States, the growth was record high, up 40% compared to 2012.”

"I'm obviously very proud of our results," concludes Nils Bildt, "now after the demerger, with dedicated resources in the form of their own boards, management and product development for each company, we can see that growth develops on a whole new level!"

For more information, contact:

Media contact: Camilla Arneving, Head of Marketing
Phone: +46 72 222 81 04
Email: camilla.arneving@teleopti.com

About Teleopti Group

Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). Teleopti is renowned for developing advanced and user-friendly solutions based on client requirements. Enterprises in more than 80 countries rely on rely on comprehensive and flexible solutions from Teleopti to achieve optimal efficiency and provide the highest level of service. Teleopti, established in Stockholm, Sweden in 1992, has several local offices around the world and operates through a comprehensive network of partners.

Teleopti Group includes the parent company HoldIT Communication AB (org no 556438-1241) and subsidiaries Teleopti AB (org no 556523-5925) and Teleopti TEM AB (org no 556475-1567).

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About Us

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees. Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, offices in Sweden, United States of America, Canada, United Kingdom, Russia, United Arab Emirates, China, Germany, Brazil, South Africa, Malaysia, Finland and Norway – and a comprehensive global network of partners. With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner. www.teleopti.com info@teleopti.comPhone: +46 8 568 95 000 (Stockholm HQ)

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