Good manners don’t cost a thing ….but bad customer service could cost the UK economy, says customer services expert, Sidona Group
Sidona Group reports on most important industry trends; offers consultancy and training for businesses to improve customer experienceOctober 2010, Devon based Sidona Group, the customer experience consultancy and training company, has today highlighted the importance of customer service, to mark the end of National Customer Service week. Sidona Group has, for the first time, amalgamated the most important industry research on business and economic trends, to create new insight and advice for companies looking to improve their customer service, and ensure competitive advantage. Key findings (