NOT SURE IF YOUR HORSE NEEDS THE VET? WITH AGRIA YOU CAN NOW CALL ONE FOR FREE

Agria — the specialist animal insurer which launched game-changing equine life insurance in the UK in 2022 — has introduced another outstanding benefit for policy holders, in the form of free phone consultations with an experienced equine vet.

The service enables appointments to be made with a Royal College of Veterinary Surgeons registered vet, all of whom have worked in clinical practice for a minimum of five years.

Depending on demand, appointments may be made with as little as 10 minutes’ notice, or up to four weeks ahead, via the free Agria Vet Guide App. The consultation is delivered via smartphone or other smart device and is intended to help owners whose horse has a general condition such as a skin wound, rash, snotty nose or temperature etc.

“This is an excellent service designed to help the owner who would like veterinary advice regarding minor, non-urgent conditions,” explains Agria consultant vet Lars Mortensen. “It can be a great help in those situations where the owner is unsure if the vet should be called out of hours, or whether it is something which can wait until normal working hours or perhaps be dealt with yourself.”

When booking an appointment, owners are asked to provide a history of symptoms and may upload pictures and short video clips. The consultation may be made either with your phone camera on or off, as you choose, and while the vet is not able to give a specific diagnosis, they will be able to advise on what course of action to take next. A summary of the conversation and advice given is then emailed to your registered email account.

This service does not replace that of your regular vet, who should always be the first port of call for horses displaying more pronounced symptoms such as severe lameness, colic, severe allergic reactions, sore, closed or partially closed eyes etc.

The Agria Vet Guide service is completely optional and offered free of charge to Agria policy holders, and policy cover is not affected by the use of the service, which in any case covers vet bills (for up to £10,000 a year), for recurring injuries or repetitive or chronic conditions to be covered year after year [providing they do not predate the policy].

The Agria Vet Guide service has already been a hit with pet owners, with comments such as this from Trustpilot: “Absolutely delighted with the system and response — peace of mind so easily achieved. This service is ahead of its time.”

“We have always been proud to put animal welfare at the heart of our policies; we really are with you for life,” says Agria UK Chief Executive Vicki Wentworth, herself a horse owner. “This service helps give our animals the best care possible, around the clock, and their owners peace of mind. We are extremely proud to offer it to our customers, on top of our first-class customer service and fast claims processing,” adds Vicki.

Download the Agria Vet Guide app from your usual app store and to learn more about the new Agria Vet Guide or to download it now, visit agriapet.co.uk/agria-vet-guide/

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Notes to Editors:

Agria Equine Lifetime offers a range of flexible options to meet the different needs of all horse owners:

Agria Equine Lifetime Lite – vet fees cover up to £3,000

Agria Equine Lifetime – vet fees cover up to £6,500

Agria Equine Lifetime Plus – vet fees cover up to £10,000

• Agria is one of the world’s leading animal insurers, specialising in small animal, equine, and agricultural insurance. Founded in Sweden over 130 years ago, Agria started underwriting policies in the UK in 2009 and is now a prominent part of the UK pet insurance sector. 
• In the UK, Agria works with over 40,000 vets, breeders and rehoming organisations, providing insurance for horses, cats, dogs, and rabbits. Agria also administers pet insurance schemes for the leading small animal registration bodies, The Kennel Club, and the Governing Council of the Cat Fancy (GCCF).
• Lifetime Dog and Cat policies from Agria Pet Insurance are rated 5 star by Defaqto, have been named as Which? Best Buys and are rated Excellent on Trustpilot . Agria Pet Insurance is one of the UK’s Best Workplaces™ 2020, ranked by Great Places to Work®
• For more information see www.agriapet.co.uk /