Aixia delivers AI based service desk using generative AI.

Mölndal                                                                                      2023-11-08

Aixia announces its latest advancement in digital innovation and generative AI.

IHM Business School chooses Aixia as a partner for their ambition to be at the forefront of AI and innovation in the school & education world.

To support and streamline the internal IT organization, Aixia together with IHM has built and implemented a high-tech chatbot that will transform the customer support experience. The chatbot is based on AI technology from Azure OpenAI and is developed with the goal of supporting and improving the customer's service desk. It offers fast, efficient and user-friendly support by answering questions, solving problems and guiding the user through complex processes.

Some of the main features include:

Fast and accurate answers: With the help of advanced natural language understanding, the chatbot will be able to understand and answer the customer's questions in a clear and informative way.

Efficient case handling: The chatbot will be able to handle and resolve a variety of customer cases, reducing the service team's workload and improving efficiency.

Available 24/7: The chatbot will be available 24/7 to help users regardless of the time of day.

This is a first step of several that IHM is taking with the aim of implementing modern AI solutions to streamline and strengthen its position within the school & education sector.

Aixia is proud to offer this innovative solution to IHM and expects that this partnership will strengthen customer satisfaction and reduce costs for IHM's service desk. By integrating Azure OpenAI's technology, the company has set the course to take customer service to a whole new level.

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For more information, contact the Company at:

CEO Mattias Bergkvist

Telephone: 031-762 02 40

info@aixia.se

www.aixia.se