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Vejle Rejser partners with Amadeus to deliver new levels of customer service

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​Amadeus welcomes Vejle Rejser as full reference customer for its product portfolio in the Scandinavian market. Vejle Rejser will implement Amadeus Sales Management Solution and Management Information System to improve operational efficiency and management reporting.

Stockholm, 30 September 2010, Amadeus is pleased to announce the signing of a long term agreement as full reference supplier to Vejle Rejser. Amadeus will provide Vejle Rejser with a unique and tailored tool based on the Amadeus Sales Management Solution, SAM. Amadeus Management Information System is also included in the new set up providing Vejle Rejser with a system covering front, mid and back office functions within the same solution.

The new tool which is set to go live November 1st this year is the result of a close development partnership that dates back to December 2009. In the aftermath of the financial crisis Vejle Rejser saw the need of new technology to match new service levels, business strategies and objectives seen as a requisite for future success in the market of business travel management. Via a number of workshops and consulting sessions the parties mapped the specific needs of Vejle Rejser prior to designing the appropriate solution.

SAM is designed to strengthen customer loyalty and customer service, via the efficient pre trip management features where offers and quotes are created ensuring the customer an agreed number of alternative itineraries. The follow up process is supported by strong document management to increase look-to-book-ratios and up-sell opportunities. Furthermore the system enables post trip information to be published to corporate customers via a tailor-made web portal setup.

The new agreement is a continuation of a long standing and close partnership between Vejle Rejser and Amadeus with regards to travel management technology.

“We are delighted to have been able to meet Vejle Rejsers requirements for a new and improved management system. Through Amadeus Sales Management Solution we have been able to develop a tool that will help Vejle Rejser improve their pre trip customer dialogue as well as the quality of post trip information to corporate customers. The tool provides this along with strong system integration capabilities for enhanced management and operational functionality. This is a token of the flexibility of the Sales Management Solution” says Janchrister Egnefors, Managing Director Amadeus Scandinavia.

The benefit of offering front-, mid- and back office system capabilities on one standard platform with the flexibility needed to handle specific travel agency requirements was key in Vejle Rejsers choice of SAM as a solution and Amadeus as a partner.

“We feel confident that the new solution provides us with the tools we need moving forward. SAM provides Vejle Rejser with a fully integrated flow of data between front-, mid- and backoffice allowing us to automate time consuming fulfilment processes. Furthermore the reuse of information across business units improves quality of customer service and management reporting”, Ole Svendsen from Vejle Rejser says in a comment.

Main features of Amadeus’ solution for Vejle Rejser include:

  • Improved customer service:
    • Pre trip: Improved offer process
    • Post trip: Access to post trip information via web portal
  • Automation of time consuming fulfilment processes
  • Quality of service through reuse of information across processes and business units
  • Management information reporting to support management decisions and meet customer service levels

The solution is also designed to help Vejle Rejser in handling new Danish regulations with regards to VAT on travel related services introduced from January 1, 2011.

 

For more and detailed information please contact:

Janchrister Egnefors, CEO Amadeus Scandinavia AB

Phone: +46 8 458 05 28

E-mail: janchrister.egnefors@sca.amadeus.com

 

Ole Svendsen, CEO Vejle Rejser

Phone: +45 76 42 99 99

E-mail: osv@vejle-rejser.dk

 

About Amadeus

Amadeus is the leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.

Customer groups include travel providers (e.g airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travellers). The group operates a transaction-based business model and processed more than 670 million billable travel transactions in 2009.

Amadeus has central sites in Madrid (corporate headquarters and marketing), Nice (development) and Erding (Operations – data processing centre) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 72 local Amadeus Commercial Organisations covering 195 countries.

Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol “AMS.MC”. For the year ended 31 December 2009, the company reported revenues of EUR 2,461 million and EBITDA of EUR 894 million. The Amadeus group employs over 9,300 employees worldwide, with 123 nationalities represented at the central offices.

To find out more about Amadeus please visit www.amadeus.com/sca

 

About Vejle Rejser

Vejle Rejser is the largest Danish owned Travel Management Agency providing expertise and services within the travel industry to more than 1500 customers in Greenland and Denmark, ranging from single customers to large international organizations and enterprises.

Awarded Best Travel Management Agency twice in the last 3 years, Vejle Rejser has a very strong brand and a reputation for providing quality and delivering a high level of service for our customers.

Vejle Rejser has 45 employees and is wholly owned by the management which gives Vejle Rejser the flexibility and insight to adopt and react quickly to any changes in customer requirements and market changes