Keystone Mercy Health Plan Activates Emergency Preparedness Teams to Assist Members During Hurricane Sandy

Philadelphia, Pa. — Keystone Mercy Health Plan (KMHP), a member of the AmeriHealth Mercy Family of Companies, announced today that it has activated its emergency preparedness teams to ensure continuity of services to members in anticipation of the landfall of Hurricane Sandy.

Heavy rain and tropical storm-force winds are expected to be prevalent through late Tuesday, October 30. Emergency preparedness teams will remain in effect until further notice.

Members who need to evacuate their homes due to flooding or other storm-related reasons should make sure they take their Keystone Mercy member ID cards and a government-issued photo ID with them. This will help ensure that, while away from their homes, they can access any needed medical care services as quickly as possible.

Members who need medical care services during an evacuation will be able to obtain those services from out-of-network providers, subject to the terms listed in Keystone Mercy’s member handbook.  Members who have questions about out-of-network coverage limitations, need transportation to a health care provider or have any other questions during the weather emergency can call Keystone Mercy’s member services line at 800-521-6860. Hearing impaired members can use the TTY line at 800-684-5505.

“We remain faithful, as always, to our pledge to ensure our members have access to needed services,” said Russell Gianforcaro, executive director of KMHP. “Our teams are active and ready to help members navigate the health care system during this crisis.”

Members experiencing a medical emergency should call 911 immediately.

About Keystone Mercy Health Plan
Keystone Mercy Health Plan, a member of the AmeriHealth Mercy Family of Companies, is a Medicaid managed care health plan servicing over 321,000 members in five southeastern Pennsylvania counties.   Headquartered in Philadelphia, Keystone Mercy Health Plan is a mission-driven company dedicated to helping members get care, stay well and build healthy communities. For more information, visit www.keystonemercy.com.

About AmeriHealth Mercy Family of Companies       
AmeriHealth Mercy Family of Companies (AMFC) is one of the nation’s leaders in health care solutions for the underserved. AMFC operates in 12 states and serves more than 4.5 million Medicaid, Medicare and CHIP members through its Medicaid managed care products, pharmaceutical benefit management services, behavioral health services and other administrative services. Headquartered in Philadelphia, AMFC is a mission-driven company with 30 years of experience serving low-income and chronically ill populations. For more information, visit www.amerihealthmercy.com.

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For more information, please contact:

Michelle Davidson
Director, Media Relations
Phone: (215) 863-6364
Mobile: (215) 208-9816
E-mail: michelle.davidson@amerihealthmercy.com

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