Artificial Solutions Wins Engage Award for Best Technology Integration in Customer and Employee Engagement
Stockholm, Sweden (4 December 2020) – Artificial Solutions® (SSME:ASAI), announced today that Teneo® Connectors was awarded silver for Best Technology Integration in Customer and Employee Engagement in this year's Engage Awards.
Launched last year, Teneo Connectors allows enterprises to easily integrate a wide variety of back-end systems and processes into their chatbot and digital assistant interfaces using a pre-built library of intelligent connectors that span a range of business and AI assets including RPA (robotic process automation) and CPaaS (Communications Platform as a Service).
This expands the chatbot’s capabilities and harnesses the power of back-office technology to deliver more intelligent responses based on the back-end actions, requests and processes it has executed.
With Teneo Connectors, chatbots and virtual assistants can answer questions more precisely, for example approve loan requests by integrating existing RPA sequences, use personalized data from a CRM system to deliver contextually aware responses, or trigger a series of HR events when an employee books leave.
The Engage Awards recognize customer and employee engagement excellence. Winners of the Best Technology Integration in Customer and Employee Engagement award must be able to demonstrate how it has successfully integrated new technology that has transformed the organisation, including contributing to the performance and profitability of the business.
"We're delighted our technology has once again been recognised for the difference it makes to businesses implementing intelligent digital employees," says Andy Peart, CMSO of Artificial Solutions. "Teneo Connectors makes it easy for enterprises to integrate between front-end chatbot interfaces and back-end processes and systems to improve customer satisfaction, while increasing RoI by leveraging existing technology investments."
About Artificial Solutions
Artificial Solutions® (SSME:ASAI) is the leading specialist in enterprise-strength conversational AI, a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input.
Designed for the global enterprise, Artificial Solutions' advanced conversational AI platform, Teneo®, allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 40 languages, multiple platforms and channels in record time. The ability to analyze and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of insight that reveal what customers are truly thinking.
Artificial Solutions' conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, chatbots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide.
Artificial Solutions International is listed on Nasdaq First North Growth Market in Stockholm with short name ASAI. Erik Penser Bank is the Company’s Certified Adviser (www.penser.se, tfn +46 (0) 8-463 83 00, e-post certifiedadviser@penser.se).
For more information, please visit www.artificial-solutions.com.
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