SaaS Platform, Teneo, and its Conversational IVR Solution, OpenQuestion, Now Available on Genesys AppFoundry.

Teneo.ai, a brand from Artificial Solutions, announced today that its conversational platform Teneo and its OpenQuestion solution are now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Teneo’s integration is now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.

As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI and end-to-end journey optimization.

The plug-in, called OpenQuestion allows organizations to replace traditional phone touch pad based menus with natural language-based routing and automation.

Built on the award-winning SaaS-platform Teneo, the solution supports 86 languages and dialects and seamlessly integrates with the Genesys Cloud CX ecosystem.

With AppFoundry, Teneo enables Genesys’ customers to integrate conversational automated support to existing products.

Teneo serves as a frontend for Genesys Cloud CX, allowing callers to engage with a virtual assistant that accurately routes the user to the relevant queue.

OpenQuestion´s out-of-the-box Conversational IVR solution offers:

• Pre-built flows for direct routing and conversational clarification when users don’t provide sufficient information
• FAQ and common situation handling such as empty inputs, nonsense, user-requested repetition and very long inputs
• Callback functionality, sentiment analysis and summarization before handover to the agent
• Impacts key contact center KPIs by increasing NPS and automation while reducing misroutes, redials and transfers between agents.

OpenQuestion also expands Genesys Cloud CX with ChatGPT features through the Teneo GPT connector.

As Premium AppFoundry partners, both companies continue will work on joint go-to-market activities to enhancing CX experiences for existing and future Genesys customers.

Mykola Sochynskyi, Global Partner Manager of Artificial Solutions, said.

“We’re thrilled to collaborate with Genesys to innovate the IVR experience for call center owners worldwide. Combining Genesys' expertise in customer experience orchestration with Artificial Solutions' 20+ years of Conversational AI experience has created a powerful market proposition, delivering even greater value to our joint customers.”

The partnership has already achieved success in the telecommunications sector, with leading telco brands Telefónica and Swisscom, developing solutions using the new integration, resulting in increased efficiencies across their call centers. To learn more on how OpenQuestion can improve NPS, increase automation and reduce redials in a Genesys Cloud implementation, please visit this learning hub.

To learn more about the specific features and benefits of OpenQuestion and Teneo visit the AppFoundry listing.

For further information, please contact:

Mykola Sochynskyi, Global Partner Manager

Connect on LinkedIn

Email: mykola.sochynskyi@artificial-solutions.com

About Teneo.ai

Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.

Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – OpenQuestion. The solution is based on our award-winning SaaS-platform Teneo, which runs across 86 languages and dialects and is fully integrated with call center and contact center systems. Teneo.ai, Teneo and OpenQuestion are registered brands by Artificial Solutions.

With love from Teneo.ai, a brand from Artificial Solutions.

Learn more at Teneo.ai.

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