US/UK/Canada

Share

Pick a time period -
Tags ( Active)

U.S. Retail Banks Have Huge Opportunity to Expand Connections with Clients via Social Media, Says Auriemma Consulting Group

NEW YORK, NY:  According to the latest research from The Payments Report, a syndicated research report published by the Auriemma Consulting Group, Inc. (ACG), participation in social media among Millennials is almost universal (at 91%), but it’s almost as high (81%) with Gen Xers.  Also, the reach of social media is surprisingly strong among older age segments, with nearly three-quarters (75%) of Baby Boomers now using social media, often to stay in touch with their families.  Since photos of grandchildren may be shared via social media, Baby Boomers are increasingly logging in, too,

Generation X has Surpassed Baby Boomers on Several Key Measures of Credit Card Usage and Behavior, Says Auriemma Consulting Group

New York, NY, Aug. 7, 2012: For much of the past half-century, the credit card industry as we know it was fueled primarily by the enormous Baby Boomer generation. Indeed, payment card product designs have mainly been focused on what Baby Boomers wanted and needed. However, according to recent time-series data analysis of credit card usage and behavior patterns published in Cardbeat®, the Baby Boomer generation has slipped behind their Generation X (Gen X) counterparts in terms of credit card usage, balance transfer activity, premium card ownership, and several other key measures of card

Banks Move Into Prepaid Card Space May Help Provide Greater Consumer Disclosure, says Auriemma Consulting Group

New York, NY - Prepaid cards serve a variety of consumer needs, and the profile of consumers who buy prepaid cards is sometimes incorrectly presumed to be predominantly unbanked or underbanked.  However, new research from The Payments Report, a syndicated research report published by the Auriemma Consulting Group (ACG), revealed that a slight majority, (54%), of consumers have actually purchased prepaid cards, and the demographic profile spans virtually every age and income band. By far, most (79%) prepaid card purchasers acquired their prepaid cards at brick-and-mortar retail stores,

Banks’ Lag in Social Media Could Prove to Be Advantageous, Says Auriemma Consulting Group

NEW YORK, NY:  While businesses of all types are still learning to navigate the social media frontier, it seems that banks and credit card companies are lagging a bit behind other major business categories.  According to the latest research from Cardbeat®, a syndicated research report published by the Auriemma Consulting Group, Inc. (ACG), banks and/or credit card companies are connected to just 9% of the social media population, while 44% follow at least one brand OTHER than a bank or credit card company.  As might be expected, there is an inverse correlation between age and social media

Capturing Business Expenses With Personal Credit Cards Is Alluring, But Card Industry Must Find Creative Ways to Do So, Says Auriemma Consulting Group

NEW YORK, NY, May 21, 2012: Credit card companies are always interested in ways of increasing card usage. One potential way to do that is by encouraging the use of personal cards to make business-related purchases. Encouraging consumers to make business purchases with their cards is a win-win for banks; not only are spending volumes higher, but the risk in such purchases going unpaid is relatively low since cardholders are typically reimbursed by their employers for such expenses. Opportunity Remains Largely Untapped Yet the opportunity remains largely untapped. According to the

Rewards Credit Cards As Popular As Ever, Says Auriemma Consulting Group

NEW YORK, NY:  Rewards credit cards are as popular today as they've ever been according to recent research from Cardbeat®, a syndicated research report published by the Auriemma Consulting Group, Inc. (ACG).  While a number of banks today are actively marketing their own, bank-sponsored rewards programs over the brands of co-brand and affinity partners, the concept of credit card rewards programs has actually increased in recent years.  For example, the incidence of credit card rewards programs increased from 56% in February 2011 to 62% in January–February 2012, due in part to increased

EMV Chip in the US – an Informal Survey from Auriemma Consulting Group and Savantor

New York, NY:  It’s been a long time coming, but there are indications that the US is finally going to adopt EMV chip.  This technology has already been embraced by the rest of the world as a way to make card payments more secure.  Recently, Visa, MasterCard, and Discover have announced measures to encourage EMV migration in the States, several banks have started issuing chip cards (albeit only to frequent travelers) and some merchants are upgrading to EMV-compliant POS terminals.  But many questions still remain.  Over the past few months, Auriemma Consulting Group and Savantor

Smartphone Penetration Will Soon Be A Majority, but Consumers Are in No Rush to Replace Payment Cards with Smartphones says Auriemma Consulting Group

NEW YORK, NY, MARCH 12, 2012: Almost all forecasts which have looked into the subject have found that a majority of new mobile phones sold in the U.S. market are likely to be smartphones in the near future. Sales of these pocket-sized computer devices are growing very rapidly, and as older handsets require replacement, smartphones will be the most likely devices to replace those older models, mirroring the trend for brand new handsets. Pew Internet found that nearly half (46%) of all American adults were smartphone owners as of February 2012, and the share is likely to continue growing for

Consumer Concerns About Identity Theft & Credit Card Fraud Declining, says Auriemma Consulting Group

A Perception That Banks, Merchants, Websites, and Government Already Help Keep Personal Data "Very Secure"NEW YORK, NY:  Identity theft and credit card fraud has become a global industry, and while a majority (64%) of U.S. consumers still see identity theft as a growing problem, the incidence who agree that identity theft is “increasing” has actually been trending downwards for the last few years (down from 72% in 2007, to 70% in 2009, to just 64% currently) according to the latest research from Cardbeat®, a syndicated research report published by the Auriemma Consulting Group (ACG).

Today’s Consumers Place High Priority in Repaying Student Loans

New York, NY:  Much has been reported about the challenging employment outlook for recent college graduates, even though most still manage to find full-time jobs.  It is therefore unsurprising that a Q4 2011 survey by the Professional Risk Managers’ International Association showed that 67.4% of U.S. bank risk professionals feel the level of student loan delinquencies is likely to rise in the next six months. However, in a striking change in behavior from preceding generations of college graduates, repaying student loans appears to be a very high priority for today’s consumers.

Auriemma Consulting Group Announces the Introduction of the New ACG Payments Report

In January 2011, the Auriemma Consulting Group (ACG) introduced The Debit Report (TDR).  During its first year of publication, TDR maintained a laser-like focus on debit card usage, demographics, and the impact of the Durbin Amendment.  ACG’s publications have always kept pace with changes in the payments industry and consistent with this objective, we are broadening TDR’s research focus to include prepaid cards as well as emerging and growing payment methods (including mobile, P2P, ACH, etc.). As part of this expanded research focus, the report will continue following debit usage and

Frequent travelers beware your plastic may not work so smoothly outside the US

New York, NY Providing a favorable customer experience for valued credit cardholders has always been a priority among lenders, and in the post-CARD Act environment it has become even more important.  One main challenge facing issuer’s in their quest to maintain their existing customer base is balancing fraud protection with the point of sale experience. Frequent international travelers are a particular customer population that makes this challenge even more difficult for lenders.  This segment is highly vulnerable to being attacked with fraud while traveling abroad and is simultaneously

Old Offers, New Responses in Credit Card Industry says Auriemma Consulting Group

July 6, 2011 (New York, NY)-- After bottoming out in 2009, the rates of new card acquisition have settled into the low end of normal. In a recent survey by Cardbeat®,a syndicated monthly publication of Auriemma Consulting Group (ACG), 15% of respondents had opened a new credit card account within the last 12 months, up from a low of 11% in 4th quarter 2009 but well below the 20% rate seen in 2007. “Banks are mailing again, but far more selectively,” says Dr. Patricia A. Sahm, Managing Director at ACG. In a flight to quality, card issuers are focusing on those with prime and super-prime

There are no items matching the current filter
There are no more items matching the current filter
Back to top

Media