Basware implements ServiceNow as customer support portal
Espoo, Finland, 18 June 2018 — Basware, the global leader in networked source-to-pay solutions, e-invoicing and innovative financing services, has launched today the new Basware customer support portal, hosted by ServiceNow.
With the new support portal, Basware’s customers get fast, high-quality support through online logging of cases, improved usability and visibility of support case status, and efficient, always available access to Basware Knowledge Base.
“We are committed to providing superior support to our customers. ServiceNow is a strategic solution that will optimize our day-to-day customer service operations and help protect Basware’s most valuable asset: our customers,” says Jussi Vasama, SVP Customer Services, Basware.
Creating customer value beyond expectations is one of Basware’s strategic focus areas. A modern customer support portal plays a pivotal role in reaching that goal.
“This is an important milestone on our path to serving our customers even better. With the new customer support portal our customers can get even more out of the investment they have made in Basware solutions and services,” Vasama adds.
ServiceNow applications automate, predict, digitize and optimize business processes and tasks across IT, customer service, security operations and HR service delivery, creating a better experience for employees and customers.
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Basware is the global leader in providing networked source-to-pay solutions, e-invoicing and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers. Find out more at www.basware.com.
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