Value-for-money drives motorists to the Good Garage Scheme

Value-for-money drives motorists to the Good Garage Scheme We all like getting good value-for-money but when it comes to car servicing, many motorists can’t be sure whether or not that’s exactly what they are getting. Many of us wouldn’t know when a garage or workshop is giving us real value-for-money. It’s a question of trust and peace of mind. So how can motorists be sure they’re getting good value? It’s simple. When you’re looking for a garage or workshop, look out for the Good Garage Scheme’s green and white ‘tick’ logo. Good Garage Scheme members offer thousands of customers nationwide value-for-money car servicing while giving them the peace of mind that their vehicles are in the best hands. A recent poll of 1,000 motorists revealed that value-for-money is the most important consideration when choosing a garage or workshop. Angelo Chillari of the Good Garage Scheme, said: “Feedback from motorists has shown that even in a recession people have not necessarily been looking to pay the cheapest price for vehicle servicing. They do, however, want a good quality service without paying over the odds, which is what Good Garage Scheme members can offer. “One of the main attractions of motorists going to a good independent garage is they have lower overheads and can match dealerships in terms of the quality of their parts, factory-trained staff and working to manufacturers’ schedules. Independents are increasingly investing in diagnostic equipment, improved reception areas, training and facilities and can offer customers the level of service they are looking for.” How can motorists be sure the Good Garage Scheme delivers good value? Customer service is at the heart of garages and workshops becoming and staying a member of the Good Garage Scheme. Good Garage Scheme members: • Adhere to a strict Code of Conduct and pledge to have their customers’ best interests at heart • Must agree what work needs doing with their customers before it is carried out • Work to an Industry Standard Service checklist • Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure • Are subject to regular audits and face expulsion if they break the Code of Conduct The Scheme also operates a customer feedback system, highlighting the areas of best practice and areas for improvement which are identified by motorists using member garages for work. A five-star rating system is produced for each member garage on the Good Garage Scheme website www.goodgaragescheme.com, based on the feedback forms, to help potential future customers find the best workshop in their area. Nationally, the Good Garage Scheme receives around 12,000 customer feedback forms every month while member garages that fail to submit any feedbacks are investigated and potentially removed from the scheme. Where can I find out more? Simply logon to www.goodgaragescheme.com and type in your postcode to find your nearest Good Garage Scheme member garage. A self-regulatory body for independent workshops and MOT centres, the Scheme ensures the best industry standards are maintained by its members. It has over 2,800 members who adhere to a strict Code of Conduct and offer an Industry Standard Service. • Further information can be found by visiting www.goodgaragescheme.com ENDS

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