Acoustic management in call centres could boost productivity and save British business millions
Acoustic engineering in British call centres could increase the productivity of staff and save companies millions of pounds, according to a UK businessman. Peter Timbrell, managing director of Workplace Consultancy Services, said many businesses could maximise staff output by making a few simple changes to their call centre design. Call centres are one of the fastest growing business sectors in the world and they are becoming a company or organisation’s first point of contact with existing and potential customers. But they can be some of the most complex and stressful work environments to