RESIDENTS PRAISE OUTSTANDING CARE AT BUPA CARE HOMES

Seventy four (74%) of Bupa care home residents rate the overall standard of care at their Bupa home as ‘excellent’ and/or ‘very good’.

The results came from an annual independent survey of residents and relatives which has been running for 12 years. This is the eighth consecutive year the overall customer satisfaction score has risen. In addition: • 94% of residents rated Bupa’s quality of care as excellent or very good. • 91% of residents rated our staff as excellent or very good for being treated as individuals. • 91% of residents rated our staff as understanding the residents needs as excellent or very good. Oliver Thomas, Director of Bupa’s UK Care Homes, said: “Residents and their families are in the best position to judge our care and I am delighted to see such a positive response from them. “Our overall customer satisfaction score has risen for eight consecutive years since the introduction of our Personal Best development programme, which encourages staff to recognise the individuals we care for and to go that extra mile. “This is a tribute to all our committed care home staff and the excellent care that they provide. Their efforts are clearly being acknowledged by residents.”