RESIDENTS PRAISE OUTSTANDING CARE AT LOCAL BUPA CARE HOME

Residents have given St William's Residential Home a seal of approval. Results of an annual independent survey have revealed that St William's Residential Home has received an overall satisfaction score of 93% from residents who were asked to judge the home on all aspects of their care. Jacqui Elliott, home manager at St William's Residential Home said: “We are delighted with this response from our residents. The survey results also show that across the UK the overall level of resident satisfaction has reached record heights. “We have many dedicated people doing their best, day in day out, to provide excellent, individual care for our residents. I am pleased their efforts are being appreciated by the people who matter and who are in the best position to judge our care.” Bupa recognises that appropriate activities and stimulating interactions are an essential element of resident care and 86% of St William's Residential Home residents rated the choice of events and activities in their Bupa care home as either ‘very good’ or ‘excellent’. Meals are also an important part of a resident’s care and 100% of St William's Residential Home residents rated the food in their home as either ‘very good’ or ‘excellent’. To support the care and wellbeing of residents, chefs ensure a wide range of balanced and nutritious food is available through menus that are nutritionally checked and that cater for individual tastes and diets. The Care Quality Commission (CQC) has awarded 87% of our English homes with a ‘Good’ or ‘Excellent’ rating for the care and service we give to our residents. The rating is judged on various criteria, including the experiences of people using the service, whether the home meets the key national standards and how well the needs of residents are met through individual plans of care. Bupa care homes are open to everyone and over 70% of residents are publicly funded. Care is tailored to the needs of residents and homes offer different levels of support from general nursing and dementia to residential and respite. There are many things to take into consideration when choosing a care home, including residents’ experiences. To receive a copy of a checklist that Bupa Care Homes has produced to help people choose the perfect care home, call 0800 00 1010.