Best Post-Pandemic Guest Service Innovations at California Inns

SACRAMENTO, CA [September 28, 2021]—The pandemic required bed and breakfast inns and boutique hotels to reconfigure many of their guest services. Contactless check-in, upgraded cleaning procedures, and hand-sanitizing stations became standard practice. Communal breakfast dining and breakfast buffets were replaced with pre-ordered breakfast delivered to the rooms or grab-and-go breakfast options. Evening wine receptions also took a variety of creative new forms.While many B&Bs and hotels have since resumed many of their pre-pandemic guest service offerings, some found a silver lining in the