Over 50 Percent of Customers at Risk of Leaving Their Bank Finds Capgemini’s World Retail Banking Report 2013

Banks Struggle to Provide More Personal Customer Experiences Mobile Banking Offers Opportunity to Build Customer CentricityParis, New York – April 23, 2013 –  Within the next six months, ten percent of retail banking customers surveyed globally will likely leave their bank and an additional 41 percent of customers say they are unsure if they will stay or go finds the tenth annual World Retail Banking Report 2013 (WRBR 2013) released today by Capgemini and Efma. To re-build the customer-bank relationship, opportunity exists for banks to become more customer-centric by leveraging vast