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Carousel Industries Launches CAPS Platform, Enabling Rapid Deployment of Feature-Rich IP Telephony Applications

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Initial CAPS Applications Bundle is Suitable for Enterprise Environments in a Range of Verticals and Includes Click to Dial, Enhanced Caller ID and Push Messaging

Exeter, Rhode Island, May 23, 2011 -- Carousel Industries, a leader in data networking and converged communications, announced the launch of its CAPS (Carousel Applications Server) software platform, which enables rapid deployment of feature-rich IP telephony applications. The inaugural bundle of applications within CAPS, which is targeted at Avaya enterprise environments across a wide range of vertical markets, includes features such as Click to Dial, Enhanced Caller ID and Push Messaging capabilities. The application platform runs on Microsoft Windows servers and is available exclusively through Carousel Industries.

"Our CAPS application platform is built on our many years of experience in implementing IP telephony solutions within a diverse range of customer sites," commented Matthew Zanni, Director of Software Engineering at Carousel Industries. "CAPS includes core functions that will help drive efficiencies in just about any customer-driven organization. For example, the simple functionality of Click to Dial can minimize user error while increasing the time that CSRs are able to personally interact in real time with customers."

"Our customers appreciate how quickly we are able to implement CAPS, as well as the level of customization these applications are able to provide," Zanni continued. "CAPS is built on an extremely secure platform and has a very short build cycle. We can tailor the 'top layer' of code to meet the specific needs of each customer, whether they are a university, a medical facility or a collections agency."

CAPS includes a sophisticated administrative foundation which allows users to add or change preferences and add specific users and groups for targeted messaging. It also interfaces with popular social media platforms such as Facebook so users can import and integrate contacts from a range of sources. Following is a brief description of some of the key application features included in CAPS’ initial launch:

  • Click to Dial

This feature, which is particularly applicable to call centers, allows the user to dial a contact within their email client database or on their web browser with a simple click. Click to Dial also captures phone extensions, so no additional dialing effort is required on behalf of the user. Click to Dial dramatically increases efficiency by reducing dialing time while improving accuracy.

  • Enhanced Caller ID

This is a sophisticated feature that helps the user gather an intelligent, instant visual representation of who is calling them. Enhanced Caller ID not only provides the user with the caller’s phone number, it provides additional information such as the city, state and other items depending on user preferences and available information.

  • Push Messaging
    CAPS includes a Push Messaging application which can deliver text messages to desktop phones, unlike traditional SMS messaging. This capability provides enterprises with increased communications accessibility and a convenient messaging alternative useful for posting quick notes to either an entire staff or specific components/departments.

Carousel Industries' CAPS application bundle, which is designed strictly for end-user environments, also includes a proxy layer that allows it to run seamlessly alongside Avaya technology. Currently, CAPS is designed to communicate with Avaya Application Enablement Server (AES), but the platform is customizable to work in just about any IP telephony environment depending on the customer’s need.

For more information about CAPS please email CAPS@carouselindustries.com or visit the CAPS webpage.

Contact:
Kelly Harman
862-210-3075 ph
kharman@carouselindustries.com

Carousel Industries designs, delivers and supports technology solutions that become the foundation of our clients’ businesses.  This includes unified communications, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions.  Since Carousel was founded in 1992 we’ve grown an average of 30% - 50% per year with 2010 revenues of over $220 million.  Today we have over 5,000 customers, including 35 of the Fortune 100.  Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500 five times.

Carousel is headquartered in Exeter, RI with over 850 employees working from offices in 23 locations across the US, including over 250 service technicians deployed across the country.   For more information visit www.carouselindustries.com

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