Regent Surgical Health Centers Receive Healthcare Excellence Awards
Four Regent Facilities Honored With CTQ Solutions’ Apex Quality Awards
Westchester, IL (Oct 7, 2011) — Regent Surgical Health, an industry leader in surgery center management and development, is proud to announce that four of its centers have been honored with CTQ Solutions' Apex Quality Awards.
Ambulatory Surgical Centers: Surgery Center of Mount Dora (Mount Dora, FL)--Repeat Winner
Ravine Way Surgery Center (Glenview, IL)--Repeat Winner
Southern New Mexico Surgery Center (Alamogordo, NM)--Third consecutive year of
recognition
Diagnostic Imaging: The Medical Center at Elizabeth Place (Dayton, OH)--Repeat Winner
CTQ Solutions is the one of healthcare’s leading firms for measuring patient satisfaction, clinical benchmarking and a CMS-Approved HCAHPS® vendor. The Apex Quality Awards recognize ambulatory surgery centers, hospitals, endoscopy centers, diagnostic imaging centers, physician practices and rehabilitation facilities for excellence in quality of care and patient satisfaction. Results are gathered through CTQ’s trademarked CTQ EdgeSurvey, specifically designed to effectively capture patient intelligence, evaluate relevant issues and promote risk mitigation. Award evaluation emphasizes specific care attributes tied to direct patient care, ensuring proper weight is assigned to nursing care, physician interaction, anesthesia care, pain management, recovery and post-care instructions.
CTQ CEO Paul Faraclas notes, “The APEX Quality Awards places a premium on direct patient care measures, and the uniqueness of the recognition is that it is determined by patient feedback and perception. This year CTQ is recognizing 57 healthcare providers performing in the top 10% of their respective markets. It is not surprising that each of these winners boasts very high scores for key loyalty indicators, such as whether the patient has ‘confidence in the care provided’ and would recommend the provider.”
Tom Mallon, CEO of Regent, congratulated the four winning facilities saying, "All our facilities strive to achieve the highest levels of patient satisfaction every day, and it is exciting to see those efforts being recognized. We are especially proud that all winners have won in the past, demonstrating the consistency of quality care offered at Regent facilities.”
For more information and a full list of Regent facilities, please visit: www.regentsurgicalhealth.com.
Michelle McRae
CCO Healthcare Partners
312.961.4745
mrm@ccopartners.com
About Regent Surgical Health
Regent Surgical Health develops, manages and invests in surgical centers and specialty hospitals throughout the U.S. Regent has an unmatched record for delivering sustainable profitability while enabling physician partners to maintain clinical autonomy and financial control. Regent invests capital side by side with physician partners and firmly believes the by-product of excellent care and efficiency is financial success.
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