MYSTERY SHOPPING HAS ALWAYS BEEN KEY TO THE KITEMARK® CERTIFICATION TO ENSURE HIGH STANDARDS FOR MOTORISTS
With all the confusion that exists with motoring codes for garages, BSI believe that Kitemark is the most robust code to choose if a garage and bodyshop wants to prove its quality of service, high standards. If you are a car owner you will be all too aware of the risks involved when taking your vehicle to a garage for service or repair. Choosing a garage/bodyshop that displays the Kitemark means they have signed up to provide high standards of workmanship, fair trading, safety and customer service. A Kitemark garage and bodyshop is regularly inspected to make sure that they continue to deliver the same quality service - every time. Claire Lynam, head of communications and alliances at BSI commented: “Not only does the Kitemark scheme entail the most rigorous of assessments but it insists upon annual reassessment to make sure that that same quality and service is being delivered. The garage is kept on their toes to ensure they deliver the highest standards each and every time in order to keep their Kitemark and mystery shopping is a key part of operating the Kitemark scheme for garages. “ Kitemark garages have a number of obligations to fulfil, which provides motorists with reassurance and satisfaction. Here are just a few: Clear pricing information and quotations provided, in writing where requested, before work is agreed.good customer facilities, excellent customer service and trained technicians. ” There are a number of different schemes aimed at the garage service sector and motorists need to make their own decision on which one they put their faith in. However, did you know that the Kitemark Garage Services scheme has included mystery shopping as part of its criteria from the very beginning? Also helping the Kitemark scheme to stand apart from others on offer is that it is backed by BSI an independent organisation separate from the automotive industry giving real, impartial certification. Its top level brand awareness and benefits as well as the simple fact that Kitemark is one of the only schemes to audit its garages BEFORE it awards the certificate. Quite simply it is the most robust quality scheme available for garages at present and the one that has the motorist can be sure of. For more details on your nearest garage or bodyshop visit www.kitemark.com and use the find it tool. Editors notes: For media enquiries relating to this press release, please contact Tracey Treanor at Chicane on 07789 078710 or e-mail tracey@chicanemarketing.co.uk About BSI Group BSI Group is a global independent business services organization which enables businesses, governments and other organizations to increase profits and market access, and to enhance reputation with its standards-based solutions and assurance services. From its origins as the world’s first National Standards Body, BSI Group draws upon over 100 years’ experience to partner with 66,000 organizations in 147 countries from its 50 offices. Today, through its independence, innovation and integrity, BSI continues to improve the lives of millions by raising standards worldwide. To learn more about BSI Group, please visit www.bsigroup.com Contact: Claire Lynam, Head of Communications & Alliances, BSI. Tel: 08450 765600, claire.lynam@bsigroup.com www.Kitemark.com
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