Using the Service Automation Framework and New Technologies to Increase the Grade of Automation
Service Automation is more than just provisioning
After running multiple implementation projects using the Service Automation Framework (SAF) as a practice, I thought it would be a good idea to summarize a few thoughts as to why this practice makes a difference. And why I think it will be even more helpful for organizations in the middle of a digital revolution to take more advantage of SAF.
Automation of services is something many organizations have been working on for a long time, but I experience that using the SAF when designing and implementing automated services increases the
