Coor upgrades digital interface for superior customer experiences
Service is about perceived quality, an understanding that’s central to Coor’s continuous improvement work. During 2017, Coor has put a special focus on developing the digital platforms embedded in the customer dialogue – Coor Service Portal and the FOOD by Coor portal.
With the aim of enhancing the customer’s experience and increasing availability, Coor has executed dedicated initiatives to enhance its largest digital customer platforms.
Coor Service Portal is a customer portal that many of its customers use Nordic wide. The portal is fully responsive and embedded in a responsive cloud-based solution that is easily accessible from all types of device (PCs, tablets and mobiles). It enables Coor’s end-users to find information, manage cases, place orders or make bookings. The portal is linked to Coor’s CRM system, which supports automated workflows and makes cases fully traceable.
FOOD by Coor Portal is a dedicated restaurant portal. Apart from menu information, it also has functionality to order food and related products to take away.
“As the leading service provider in the Nordics, it’s important that we have a good understanding of how to use new technology on our deliveries. The ability to offer our customers really good, state-of-the-art customer platforms is part of these efforts. Users should experience Coor as a provider that adds value, which these platforms contribute to,” commented Rikard Wannerholt, Coor’s Head of Operational Development & Transformation.
Both platforms have gone live in parts of Coor’s business, and will be rolled out during 2017.
For more information, images etc., please visit www.coor.com or contact:
Rikard Wannerholt, Head of Operational Development and Transformation
+46 10 559 59 35, rikard.wannerholt@coor.com
Sofie Schough, acting Communictions Director
+46 10 559 59 83, sofie.schough@coor.com
Coor is a leading provider of facility management services in the Nordics, focusing on integrated and complex service undertakings (IFM). Coor offers specialist expertise in workplace services (soft FM), property services (hard FM) and strategic advisory services for development of customers’ service activities. Coor creates value by executing, leading, developing and streamlining its customers’ service activities, ensuring that they provide optimal support to the core business over time. Coor’s customer base includes many large and small companies and public-sector organisations across the Nordic region, including AB Volvo, ABB, Aibel, Det Norske Veritas, E.ON, Ericsson, EY, NCC, Politiet (Danish Police), Saab, Sandvik, SAS, Skanska, Statoil, Telia Company, Swedish Transport Administration, Vasakronan and Volvo Cars.
Coor was founded in 1998 and is listed on Nasdaq Stockholm since 2015. At September, 30, 2017, the company had 6,500 employees based mainly in Sweden, Denmark, Norway and Finland, and annual sales of SEK 7,600 million. Coor takes responsibility for the operations it conducts, in relation to its customers, employees and shareholders, as well as for its wider impact on society and the environment. Read more at coor.com
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