High Definition Voice, a Boon to the Contact Center – Really?
IT Connection Blog by Ken LandolineSummary Bullets: · As VoIP and SIP become commonplace in the contact center environment, high definition voice is a potentially appealing enhancement to improve agent/customer communications, which some believe would result in shortened call times and therefore reduced phone bills. · However, with complaints about customer service escalating, there seem to be more pressing customer service issues to tackle that cannot be solved by simply broadening the bandwidth of the voice connection in order to improve audio quality. Recently I have been