Unified Communications Is More a Way of Working Than a Technology
IT Connection Blog by Gary BartonSummary Bullets: · SMEs should talk to providers about the benefits of UC solutions and demand that providers present solutions with broader efficiency rather than a specific vendor or technology. · SMEs should consider UC as a way of improving both internal working practices (e.g., hot-desking) and customer service (e.g., contact centres). Demand for unified communications (UC) solutions seems to be growing, but remains far from achieving critical mass. SMEs often ask why a business should pay for features such as IM or shared workspace when