Cloud-Based or Premises-Based Contact Center: Which Makes Sense for Your Company?
IT Connection Blog by Ken LandolineSummary Bullets: · Performing total cost of ownership (TCO) and return on investment (ROI) calculations is usually essential to assessing whether or not a cloud contact center is right for your company. However, there are a couple of basic questions to be answered beforehand that may make the decision a lot simpler. · Many cloud-based contact center offerings have reached technical and reliability parity with premises-based offerings, removing major factors that were initially delaying the growth of the cloud-based customer service market.