DHL Launches Major Website Refresh Enhancing U.S. Customer Experience
- New DHL-USA.com website provides rapid access to DHL business units
- Streamlined customer experience for all shipping needs
Plantation, Fla., October 17, 2011 – DHL, the world’s leading international express shipping provider, launched a redesigned website for U.S. customers today at DHL-USA.com. With a fresh look, improved navigation experience and quick access to all DHL shipping solutions, the new DHL-USA.com is a one-stop solution forU.S. importers and exporters. From shipping to tracking to billing, now shipping with DHL is easier than ever.
The new DHL-USA.com is powered by a global DHL web platform used in over 140 countries – providing international regulatory support and resources to help exporters and importers ship with ease. Shippers can “fast lane” to online shipping tools, as well as take advantage of a newResourceCenter featuring expert shipping advice, solutions for small to mid-sized businesses, and other information to help customers take their business across international borders.
Along with the newU.S.website, DHL Express will also unveil a Paperless Clearance feature forU.S.clients. Available soon, Paperless Clearance will enable customers to electronically transmit documents to Customs – eliminating the need to print and manually attach hard copy export documents like Certificates of Origin and Commercial and Pro Forma Invoices to shipments.
“The new DHL-USA.com provides a more customer-friendly, quicker shipping experience and seamless access to the full range of DHL services,” saidChristine Nashick, Vice President of Marketing for DHL Express U.S. “Collaborating closely with our customers, we developed a sophisticated website focused on our customers’ evolving needs.”
Earlier this year, the DHL.com platform that DHL-USA will now use in the U.S. was rated the best website[1] in the “Delivery Services” category by Byte Level Research LLC and ranked among the top 25 company websites in the world.
[1] Byte Level Research LLC analyzed 250 web sites according to five criteria: Global Reach (Languages), Global Navigation, Global Consistency, Localization and Community Localization. Further information can be found at http://bytelevel.com/reportcard2011/#faq
Media Contact:
DHL Express U.S.
Robert Mintz
Phone: 1 425 368 2163
E-mail: Robert.mintz@dhl.com
DHL – The Logistics company for the world
DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of more than 51 billion Euros in 2010.