SYSOPENDIGIA launches Remote Help Desk
SYSOPENDIGIA Plc Press release 19.04.2007
SYSOPENDIGIA today announced the commercial release of Remote Help Desk, a solution for remote access and management of mobile phones over wireless networks, primarily targeted at mobile device manufacturers, operators and enterprises. Remote Help Desk can be used either as a standalone solution or as an enhancement to existing device management systems.
It is common in the PC environment that the IT department or service company perform support and maintenance operations remotely over the network. With Remote Help Desk, the same functionality is now also available for all S60 2nd and 3rd Edition devices, such as the latest Nokia E-Series and N-Series devices, and for UIQ 3.0 and 3.1 devices. The help desk personnel can smoothly access the phone remotely over wireless networks (UMTS, GPRS, EDGE, WLAN) to help and advise the user with incorrect configurations and other problems on the phone. The help desk person can also see the actual phone's screen in real-time and have easy control of the phone with the keyboard.
Kai Tulonen, Chief Technology Officer, SYSOPENDIGIA says: “We are glad to launch Remote Help Desk. The secure and centralized access to mobile devices that Remote Help Desk undeniably brings faster & better service, as the user does not need to bring in the phone. Another essential advantage is cost reduction, since all functionalities of the phones are usable immediately after service. Finally, the user experience is significantly enhanced as users can be given clear instructions on how to use their mobile device.”
For further information, please contact:
Kai Tulonen, Chief Technology Officer, SYSOPENDIGIA Plc
Tel. +358 40 759 3640, e-mail: kai.tulonen (at) sysopendigia.com
SYSOPENDIGIA in brief
SYSOPENDIGIA is a modern, agile software house providing and implementing ICT products, services and technologies for its customers to improve their competitive advantage – solutions for the needs of a transforming world. The company is based in Finland, operating globally and employing over 1,100 professionals. SYSOPENDIGIA is listed on the Nordic Exchange. For further information: www.sysopendigia.com