BOMAG receives the Empolis Customer Solution Award 2022
Kaiserslautern, Germany, October 14, 2022 – During the "Empolis:Exchange Summit 2022", BOMAG GmbH was awarded the "Empolis Customer Solution Award 2022". The company, headquartered in Boppard, is a leader in compaction technology and a manufacturer of machines for compacting soil, asphalt and waste.
With the award, Empolis annually recognizes successful collaboration in the implementation of intelligent, digital service solutions. This year, BOMAG GmbH was honored for its BIP (BOMAG-Information-Plattform) service platform and the associated Field Service App, which provides all service employees worldwide with current information, updated daily, at any time and in the right place.
In the event of a problem, service employees use the app to scan a dynamically generated QR code with their smartphone, which is shown on the machine display. In addition to the error information, this provides further machine data, such as type and real-time data, which is then analyzed, using the underlying artificial intelligence in Empolis Service Express®. Each service employee receives the appropriate error description and step-by-step instructions, in a matter of seconds, enabling them to resolve the problem quickly and reliably. In this way, downtimes are kept to a minimum and costly delays on construction sites prevented. At the same time, the analysis of the requests helps draw conclusions about machine use.
Andreas Klüter, CEO of Empolis: “A big congratulations goes out to BOMAG for the Customer Solution Award! Our long-standing collaboration in the field of knowledge management and the resulting service platform are outstanding examples of how employees, knowledge and technology can become an unbeatable team to leverage what already exists and transform it into new, digital products and services.”
Contact
Martina Tomaschowski
Empolis Information Management GmbH
Europaallee 10
67657 Kaiserslautern
Tel.: +49 631 68037-333
Mobile: +49 170 233 7849
E-mail: martina.tomaschowski@empolis.com
Dirk Brandes
Empolis Information Management GmbH
Europaallee 10
67657 Kaiserslautern
Tel.: +49 631 68037-330
E-mail: dirk.brandes@empolis.com
About Empolis
Empolis is a leading supplier of cloud-based software in the domain of Intelligent Decision Support Solutions based on Artificial Intelligence. Empolis' approach is the intelligent combination of knowledge and content management in standardized SaaS products according to the motto "DECIDE. RIGHT. NOW."
Many national and international companies as well as public sector institutions rely on Empolis solutions and the company’s comprehensive industry and process experience. These include ABB, BMW, Bosch, Bundesverwaltungsamt, Carl Zeiss Microscopy, Homag, Koenig & Bauer, Kuka, MAN Energy Solutions, and Vodafone. Currently, around 500 Empolis installations exist around the world, and roughly 700,000 professional users use Empolis solutions on a daily basis to serve approximately 40 million end customers.
Empolis’ know-how receives recognition by numerous prestigious national and international awards, e.g., 2022 Stevie® Awards for Sales & Customer Service in Gold, Silver and Bronze, German Stevie® Awards 2022 in Gold, 2022 Cloud Computing Product of the Year, Germany’s Digital Pioneer 2022, DBTA Trend-Setting Product 2022, DBTA100 The Companies That Matter Most in Data.
Empolis is a shareholder in the German Research Center for Artificial Intelligence (DFKI) and is represented on the Board of the Science and Innovation Alliance Kaiserslautern (SIAK).
With its knowledge graph platform, the Darmstadt-based subsidiary Empolis Intelligent Views GmbH is a leading provider of semantic technologies and knowledge-based AI in the German-speaking countries. More than 180 applications have been realized in prominent companies on that basis. Clients such as Bosch Rexroth AG, Doppelmayr Seilbahnen GmbH, Duden GmbH, Merck KGaA, Voith Group and the Würth Group rely on Empolis Intelligent Views GmbH and its partners.
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