Service knowledge intelligently digitalized: Carl Zeiss Microscopy honored with the Empolis Customer Solution Award 2021.
During the “Empolis:Exchange Technical Summit 2021”, Carl Zeiss Microscopy GmbH was honored with the “Empolis Customer Solution Award 2021”. The company, headquartered in Jena, Germany, is one of the world's leading manufacturers of microscopes and a leading provider of microscope solutions for life science and materials research, quality assurance and quality control.
With the Customer Solution Award, Empolis annually recognizes successful collaboration in the implementation of intelligent service solutions. This year, the award goes to the “Mira” knowledge management system from Carl Zeiss Microscopy, which is based on the cloud-based software solution Empolis Service Express.
With Mira, Carl Zeiss Microscopy digitalizes all service knowledge for more than 1,000 service employees worldwide, accelerates processes and increases service quality. All expert information from instructions, documentation, spare parts catalogs, solved tickets and even marketing documents are made available via a central and simple navigation - in 12 languages and both on- and offline.
Andreas Klüter, Co-CEO and CTO of Empolis: “We congratulate Carl Zeiss Microscopy very warmly on the Customer Solution Award! The successful digitalization of service knowledge has contributed to speed up service case solutions by remarkable 30 percent."
Picture: Laila Weiland and Klaus Müller, Carl Zeiss Microscopy GmbH.
Contact
Martina Tomaschowski
Empolis Information Management GmbH
Europaallee 10
67657 Kaiserslautern
Tel.: +49 631 68037-333
Mobil: +49 170 233 7849
E-Mail: martina.tomaschowski@empolis.com
Dirk Brandes
Empolis Information Management GmbH
Europaallee 10
67657 Kaiserslautern
Tel.: +49 631 68037-330
E-Mail: dirk.brandes@empolis.com
About Empolis
Empolis is a leading supplier of smart information management software for comprehensive creation, management, analysis, intelligent processing and provision of all information relevant to a company’s business processes. Empolis pursues the intelligent combination of knowledge and content management in accordance with the motto: DECIDE. RIGHT. NOW.
Many national and international companies as well as public sector institutions rely on Empolis solutions and the company’s comprehensive industry and process experience. These include ABB, BMW, Bosch, Bundesverwaltungsamt, Carl Zeiss Microscopy, Homag, Koenig & Bauer, Kuka, MAN Energy Solutions und Vodafone. Currently, around 500 Empolis installations exist around the world, and nearly 700,000 professional users rely on Empolis solutions on a daily basis to serve approximately 40 million end customers.
Empolis is also an associate of the DFKI (German Research Center for Artificial Intelligence) and a member of the Science und Innovation Alliance Kaiserslautern (SIAK) advisory board.
The subsidiary Empolis Intelligent Views Gmbh, based in Darmstadt, is one of the leading providers of semantic technologies and knowledge-based AI in German-speaking region. More than 160 applications have been implemented at renowned companies. Customers such as Daimler AG, Deutsche Lufthansa AG, Duden GmbH and Voith rely on Empolis Intelligent Views GmbH and its partners to maximize the value of their data.
www.empolis.com/en / www.service.express/en / https://i-views.com/en
