Ericsson and Computer Answers announce agreement for billing and customers care

Ericsson and Computer Answers announce global distribution agreement for billing and customer care Ericsson has signed a global distribution agreement with Computer Answers International Ltd. The agreement further strengthens Ericsson's telecom management solutions, enabling the company to distribute Computer Answers Customer Care & Billing System EPPIX to network operators around the world. Under the agreement, Ericsson will provide EPPIX as part of a turnkey solution, primarily targeting telecommunications operators in Africa, Middle East and Eastern Europe. A competence centre has been established at the Ericsson offices in Ireland that provides the project management, integration, maintenance and support services for Ericsson customers of EPPIX. "It is Ericsson's strategy to offer only the 'best of class' Customer Care and Billing systems (CCBS). Computer Answers CCBS is an effective complement to our current product portfolio. The agreement will make it possible for us to provide solutions to different segments of customers," said Bo Carlgren, General Manager, Telecom Management Solutions, Ericsson Radio Systems. "Ericsson is recognised as a global leader with an exceptionally high level of technical expertise and the selection of EPPIX as their recommended CCBS for this segment of the market is a tremendous endorsement of our product and services. Customers demand quality solutions and Ericsson will now be able to provide such a solution to all their clients. We expect this agreement will further strengthen Computer Answers position as a leading supplier of CCBS to the telecommunications market," said Richard Lewis, Sales & Marketing Director, Computer Answers. Telecom Management Solutions (TMS) is a business unit within Ericsson Mobile Systems unit delivering business solutions and consultancy services to network operators around the world. TMS provides expertise in both commercial and technical aspects of network operations, in close co-operation with other Ericsson units and local companies. Computer Answers is a privately owned company that is growing fast. Projected turnover for 1998/1999 is over £12 Million and is growing at about 70% year on year. Staff numbers have increased to over 140, with 25% of these based in our African operation. EPPIX is installed in 29 sites in 15 countries and bills over two million subscribers every month. Ericsson is the leading provider in the new telecoms world, with communications solutions that combine telecom and datacom technologies with the freedom of mobility for the user. With more than 100,000 employees in 140 countries, Ericsson simplifies communications for its customers - network operators, service providers, enterprises and consumers - the world over. Please visit Ericsson's Press Room at: http://www.ericsson.se/pressroom FOR FURTHER INFORMATION, PLEASE CONTACT Bo Carlgren, General Manager, Telecom Management Solutions Ericsson Radio Systems Phone: +46 8 757 1260 E-mail: bo.carlgren@era.ericsson.se Steve Tomnie, Business Development Manager Computer Answers International Limited Phone: +44 121 703 0300 or +44 498 617 062 E-Mail: stephent@compans.com Eric Österberg, Communications Director Ericsson Business Area Mobile Systems Phone: +46 70 590 0599, +46 8 757 2159 E-mail: eric.osterberg@era.ericsson.se ------------------------------------------------------------ Please visit http://www.bit.se for further information The following files are available for download: http://www.bit.se/bitonline/1998/11/04/19981104BIT00280/bit0001.pdf http://www.bit.se/bitonline/1998/11/04/19981104BIT00280/bit0002.doc