Ericsson awards Compaq global outsourcing contract

Ericsson awards Compaq global outsourcing contract Ericsson has signed a contract to outsource IT Service and Support to Compaq. The agreement, which takes effect immediately, covers 20,000 end- users in Ericsson's Swedish-based companies. This initial contract is valued at more than USD 150 million (SEK 1.3 billion) over a five-year period. Ericsson estimates that the agreement will save the company more than USD 11.5 million (SEK 100 million) annually in IT-related costs. The memorandum of understanding concerning desktop infrastructure support signed by Ericsson and Compaq in Dec 1999 has now resulted in an outsourcing contract. The contract, which is in keeping with Ericsson's strategy to concentrate on core business, is part of an early phase of global implementation. This initial contract includes the transfer of 170 employees from Ericsson to Compaq. Under the agreement, Compaq will be responsible for technology refresh, server management, help-desk and desk-side support, maintenance, and implementation services. "The agreement with Compaq is an important link in Ericsson's IT standardization agenda," said Håkan Liedman, Ericsson's Chief Information Officer. "Customers demand easy access to Ericsson and to our services. Flexibility in a truly global organization requires standardization of the IT platform." A technology refresh program will be executed during the first year of the contract. Under this program, Compaq will replace approximately 16,000 PCs for Ericsson. "Today's outsourcing business is all about credibility, combining hardware and services and of being truly global. These are key attributes of Compaq, whose 28,000 service professionals worldwide are dedicated to delivering best-in-class consulting and outsourcing services to the leading international players in their fields, such as Ericsson," says Jeff Lynn, Vice President and General Manager, Professional Services, Compaq Corporation. Ericsson is the leading provider in the new telecoms world, with communications solutions that combine telecom and datacom technologies with freedom of mobility for the user. With more than 100,000 employees in 140 countries, Ericsson simplifies communications for its customers - network operators, service providers, enterprises and consumers - the world over. Please visit Ericsson's Press Room at: http://www.ericsson.se/pressroom FOR FURTHER INFORMATION, PLEASE CONTACT Lars Östlund, Press Manager, Ericsson Corporate Communications Phone +46 70 326 26 56, E-mail lars.ostlund@lme.ericsson.se Håkan Liedman, CIO, Ericsson, Phone +46 8 585 301 44, E-mail hakan.liedman@lme.ericsson.se Ronna Porter, PR Manager, Compaq Computer EMEA Phone +49 89 9392 4563, E-mail: ronna.porter@compaq.com About Compaq Compaq Computer Corporation, a Fortune Global 100 company, is the largest supplier of computing systems in the world. Compaq designs, develops, manufactures, and markets hardware, software, solutions, and services, including industry-leading enterprise computing solutions, fault-tolerant business-critical solutions, and communications products, commercial desktop and portable products, and consumer PCs. Compaq products and services are sold in more than 200 countries directly to businesses, through a network of authorized Compaq marketing partners, and directly to businesses and consumers through Compaq's e-commerce Web site at http://www.compaq.com Compaq markets its products and services primarily to customers from the business, home, government, and education sectors. Customer support and information about Compaq and its products and services are available at http://www.compaq.com ------------------------------------------------------------ Please visit http://www.bit.se for further information The following files are available for download: http://www.bit.se/bitonline/2000/05/03/20000503BIT01070/bit0001.doc http://www.bit.se/bitonline/2000/05/03/20000503BIT01070/bit0002.pdf