Ericsson Phone Doubler Quick Call named product of the year

Press Release 23 Feb 1999 Ericsson Phone Doubler Quick Call named product of the year Ericsson's Phone Doubler Quick Call (PDQC) has been named one of the most important and influential products of 1998 by two US-based industry publications. Internet Telephony magazine honored Phone Doubler Quick Call in the "Web-Enabled Call Center Solutions" category, and CTI magazine recognized the product in the "Call Center, Internet Telephony" category. Editors of both publications selected the products to be honored based on reviews, testing and industry impact. The awards are designed to draw attention to vendors whose products have helped define the fields of computer telephony and Internet telephony. "Ericsson's Phone Doubler Quick Call is among the most forward thinking and useful products announced in the field of voice/data convergence - a field that is abundant with new products," said Rich Techrani, group publisher for TMC, which publishes both CTI and Internet Telephony. "Ericsson is committed to playing a leadership role in the ongoing development of the IP telephony industry," said Staffan Lindholm, Ericsson's general manager of IP services at Data Networks and IP Services. "It is gratifying to see our products recognized by experts for their influence in the industry." Phone Doubler Quick Call is an IP telephony product that allows Internet users to click on a Web site icon and immediately call a customer service, sales or technical support representative via their computers, without needing an additional phone line. PDQC allows call centers and e-commerce providers to receive calls directly from the Internet without replacing their current telephone system. The product works with any telephone system, PBX or call center system. PDQC also integrates Web- based customer service with call centers, enhancing online customer service with the option of simultaneous personal assistance. Ericsson is the leading provider in the new telecoms world, with communications solutions that combine telecom and datacom technologies with freedom of mobility for the user. With more than 100,000 employees in 140 countries, Ericsson simplifies communications for its customers - network operators, service providers, enterprises and consumers - the world over. Please visit Ericsson's Press Room at: http://www.ericsson.se/pressroom For product information Please visit: http://www.ericsson.com/iptelephony/pdqc FOR FURTHER INFORMATION, PLEASE CONTACT Karen Cook-Hellberg, Ericsson Inc Product Management Phone +1 972 583 8290 E-mail: karen.cook-hellberg@ericsson.com Barbara Boyle, Ericsson Inc. Public Relations Phone: +1 972 583 5481 E-mail: barbara.boyle@ericsson.com Isabella Laihorinne Smedh, Ericsson Corporate Communications Phone: +46 8 4045654, +46 70 5510369 E-mail: Isabella.Laihorinne-Smedh@lme.ericsson.se Background Information CTI® magazine covers the computer-telephony integration field and the connection or convergence of the telephony and computer industries, from the desktop to carrier-class telecommunications. Internet Telephony magazine focuses on the convergence of voice, video, and fax transmitted using Internet protocol, or IP. ------------------------------------------------------------ Please visit http://www.bit.se for further information The following files are available for download: http://www.bit.se/bitonline/1999/02/23/19990223BIT00470/bit0001.doc http://www.bit.se/bitonline/1999/02/23/19990223BIT00470/bit0002.pdf