The multi-year contract also includes ecology management for the disposal of hardware units, as well as logistics, deliveries and service performance reporting to help increase the operator's efficiency. These services components will be applied to Ericsson equipment as well as third-party product vendors of transmission and power. This will reduce the complexity in Telefonica's multivendor support environment, as Ericsson will act as single interface towards other vendors.

Telefonica will benefit from cost reduction in logistics and management as well as improved spare parts handling procedures. This will enable Telefonica to focus more on its core business of delivering innovative solutions to their customers.

The deal builds upon Ericsson's longstanding relationship with Telefónica and leverages its local presence in Mexico.

Jorge Moreno, Vice President, Chief Technology Officer (CTO), at Telefónica, says: "Ericsson is a trusted partner and this move allows us to improve network performance and reliability while simultaneously reducing our overall operational costs via a customized solution."

Rima Qureshi, Vice President and head of Customer Support at Ericsson, says: "We are proud to have signed this contract with Telefónica. This deal highlights operators' needs to reduce complexity and their wish to use sustainable handling of spare parts. By simplifying spare part handling, Ericsson helps operators to reduce cost, while boosting network performance. By managing the recycling of irreparable parts, Ericsson is able to further demonstrate its support for environmental sustainability.  "

 

Ericsson is the world's largest telecom services provider, supplying 24/7 support services for more than one billion subscribers globally.
More information about Ericsson Customer Support is available at:

Earlier announcement:

Vodafone selects Ericsson for European-wide managed services contract for its network spare parts.
www.ericsson.com/ericsson/press/releases/20070410-1117615.shtml

Rima Qureshi's presentation:

 

 

 

Ericsson Media Relations

Phone: +4687196992

E-mail: press.relations@ericsson.com