Telefónica Movistar México selects Ericsson Expert Analytics to enhance customer experience
· Selection of Ericsson Expert Analytics solution is part of Telefónica Movistar México’s ‘Service Operation Center’ strategy · Solution to employ advanced data analytics to provide increased visibilityEricsson (NASDAQ: ERIC) has been selected by Telefónica Movistar México, a subsidiary of Telefónica South America, to deploy the Service Operation Center (SOC) platform to enhance subscribers’ experience through Ericsson Expert Analytics. The new SOC platform, based on Ericsson’s solution, will be deployed to gain visibility of Telefónica Movistar México’s service operations, quality,