Ericsson Expert Analytics selected by EE to improve customer experience
· EE, the UK’s largest mobile operator and part of the BT Group, has selected Ericsson Expert Analytics as its next-generation customer experience management (CEM) system · The solution is aimed at improving EE subscriber satisfaction, net promoter score, propensity to call and first call resolution rate · The solution will support multiple services, including 2G, 3G, 4G, VoLTE and VoWiFi, and will be supported by Ericsson Managed ServicesEricsson (NASDAQ: ERIC) has been selected by EE, the UK’s largest mobile operator and part of the BT Group, to deliver a next-generation customer