Ericsson: zero-touch could herald a new era in service provider customer interaction
· New Ericsson Consumer & IndustryLab Insight Report explores the future of customer interactions with telecom service providers · Consumers expect telecom service providers to match leading digital consumer experiences · Telecom service providers can leapfrog to a zero-touch customer experience future, using AI and automation to preempt consumer needs and solve issues with minimal effortEricsson (NASDAQ: ERIC) Consumer & IndustryLab released its latest Insight Report today - the Zero touch customer experience – exploring the future of customer interactions with mobile service