FCS Launches Hotel Search Mobile App “i-Guest Hotels Finder”
Platform helps bridge communication barriers en route to hotel while giving guests and hoteliers a chance to interact in advance of arrival.
Arcadia, CA — November 22, 2011 — FCS Computer Systems, a leading comprehensive hospitality solutions provider, announces the launch of FCS i-Guest Hotels Finder, an innovative smartphone application that lets users search for hotels and play the directions to the hotel and the nearest airport in the local language of the hotel, for the benefit of taxi drivers and other native speakers. Just as crucially, guests are able to interact with their hotels prior to arrival via the app, ensuring maximum personalized attention and stay customization. In addition to creating FCS i-Guest Hotels Finder to benefit travelers, FCS wanted to reward its base of hospitality customers, acquired over their nearly 30 years of business, with a mobile app to help promote both hotels and brands to their potential guests at no additional cost.
The FCS i-Guest Hotels Finder app lets travelers search for hotels by brand, region, country or city. By simply tapping either the “Directions to Hotel” or the “Directions to Airport” button on a hotel’s profile page, an audio recording in the local language is played, simplifying the often-frustrating interaction between a foreign-speaking traveler and the taxi driver or other native-speaking local guide. The app—which requires no login or password to use—also features integration with Google Maps, showing the local map in multiple languages for easy understanding.
Prior to arrival, the app can also act as a hotel-branded platform for the hotel and guest to interact. Guests are able to make a variety of service requests—room service ordering, housekeeping inquiries, dinner reservations and more—from the intuitive i-Guest app interface, which can be launched within i-Guest Hotels Finder. Hoteliers can also take advantage of advertising banners within the app to promote specials or property features. The hotel’s company website will be automatically launched when the banner is selected to ensure that the banner drives traffic to the designated offering page.
“FCS i-Guest Hotels Finder is a valuable addition to the i-Guest technology suite, and the FCS way of showcasing all of our customers’ presence through the latest technology platform. We understand that not all hotels currently have the resources to reach their guests and potential guests through mobile platforms since the technology is still so new, making it very expensive and difficult to deploy,” says Akina Ho, FCS’ Vice President of Global Strategy and Business Development. “Our intention in developing this latest app was to provide our customers with an effective tool to reach and communicate with their guests, and to provide a complimentary service that will augment their current FCS technology.”
FCS i-Guest Hotels Finder is available now for free download in the Apple iTunes Store by clicking here. It is also exclusively available in the Samsung Apps marketplace by clicking here, for the first 3-months under a joint global promotion campaign with Samsung. In addition, it will be available from Android Market in February 2012.
For more information on FCS and its family of hospitality technology products, please visit www.fcscs.com.
About FCS Computer Systems | FCS Computer Systems (FCS), founded in 1982, is a comprehensive hospitality solutions provider with presence in more than 26 countries worldwide. With nearly three decades of experience, FCS has provided extensive solutions to more than 4,000 hotels in over 8,000 installations across 32 countries.
FCS delivers a full suite of innovative hospitality solutions and services that does solution architect for integrated resorts and international hotel chain on centralized solutions across multiple vendors. The Universal Interface and Billing solution can be installed onsite or hosted privately by hotel chain or publicly hosted by FCS. FCS WinVoice is the leading voicemail solution on both analogue and SIP platform. FCS e-Solution is a web-based suite of hotel operation applications comprised of five subsystems – e-Connect, e-Engineering, e-Housekeeping, e-Concierge and e-Recovery. e-Connect provides centralized call center job dispatch management. e-Engineering is for preventive maintenance and general engineering work order management. e-Housekeeping is for room assignment, inventory, and lost and found management. e-Concierge manages concierge services in a professional way. e-Recovery handles incidents and compensations – an advance GITCH management system with guest information. All these e-Solution applications will be available on the c-Solution platform which is cloud enabled. These applications can also be operated on smart devices so that field staff can take immediate actions on their m-Solutions platform. And most excitingly is FCS i-Guest applications that allow guests to access hotel services and request services via their own smart devices. Subscribe to FCS BuZZ for the latest news and industry insights across the globe by renowned hoteliers, consultants and business owners. For more information, visit www.fcscs.com.
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For more information, contact:
Fion Chu
FCS Marketing
FCS.Marketing@planet1world.com
Tel: +852-3195-8085
Media Inquiries, contact:
Andrea Roland
Plan A Public Relations & Marketing, Inc.
andrea@planapr.com
Tel: +1 (407) 905 0608
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