HiQ develops game-based training for leading vehicle manufacturer
HiQ was given an order by Volvo Trucks to develop game-based interactive training aimed at all employees within its aftermarket area. The aim of the training is improve the employees’ ability to raise the level of service and customer satisfaction, for example in servicing workshops.
“HiQ won the order in the face of competition from a number of suppliers because we were able to present a unique solution that efficiently helps our client to raise the level of service and customer satisfaction in its workshops. Our solution, “The Accelerators”, is a training course consisting of 6 lessons. The story is structured like a sitcom (TV comedy series) and deals with a number of likeable funny characters working in a garage workshop somewhere in Europe,” says Oskar Eklund, Account Manager at HiQ.
Volvo Trucks wanted to use some kind of computer-aided interactivity in order to reach this large target group more effectively. One important parameter that HiQ had to take into account when creating “The Accelerators” is the fact that the target group is extremely diverse in terms of both age and familiarity with computers. The software had to be easy to navigate, educational, engaging and entertaining.
The training is aimed at all employees within the aftermarket area, focusing particularly on those in direct contact with customers and responsible for follow-up. The application was developed in Flash and the “students” access it via Volvo’s Learning Management System.
“HiQ has a very strong offering within interactivity. We have worked on developing solutions for gaming and simulated environments for over ten years. Naturally we are very pleased that we have been able to develop our offering to also encompass interactive training for various companies and organisations. They can then use game-based solutions to train their personnel, thereby improving the quality of their business,” says Lars Stugemo, President and CEO of HiQ.
For further information, please contact:
Lars Stugemo, President and CEO HiQ, tel.: +46 (0)8 588 90000
Oskar Eklund, Account Manager HiQ Göteborg, tel.: +46 (0)31-743 91 00
Annika Billberg, Head of Corporate Communications HiQ, tel.: +46 (0)8-588 90 015, +46 (0)704-200 103