Ideagen's Q-Pulse to standardise Bahrain's Ministry of Transportation & Telecommunication's quality management efforts

The MTT will use the software to replace manual functions around key tasks involving occurrence and incident management, audit management and overall quality and safety.

Bahrain’s Ministry of Transportation and Telecommunications (MTT) has selected Ideagen’s Q-Pulse software to help it automate a number of manual processes relating to quality and safety management.

The MTT will use the software to replace manual functions around key tasks involving occurrence and incident management, audit management and overall quality and safety.

As the Government body responsible for the development and regulation of the Kingdom’s transportation and telecommunications infrastructure and systems, the MTT has also adopted Q-Pulse to handle critical job functions related to certain regulations and standards.

Maram Abdulla Al-Bastaki, Project Leader at MTT, said: “We were looking for a solution that would help in providing an automated approach to replace manual processes focusing on occurrence and incident management, audit management as well as quality and safety procedures.

“To be more specific, the Civil Aviation Affairs (CAA) sector – comprising of the Air Navigation Directorate, Safety and Security Directorate and the Aeronautical Licensing Directorate – handles critical job functions and they are required to follow certain regulations and standards in their work.

“As a result, they required a system to strengthen the oversight role of the CAA by providing comprehensive and secure audit capabilities as well as occurrence & incident reporting including management and analysis capabilities – not to mention overall control on their quality and safety procedures. All of that will help in ensuring compliance with ICAO Safety regulations and requirements.

“We looked at different solutions used by other organisations, but Q-Pulse was the most suitable to our requirements.”

Among the standards that Q-Pulse will help MTT adhere to are those associated with ICAO, IATA, IOSA, ANTR and ISO. Maram added: “These standards require us to follow certain procedures and rules whether in relation to audits, occurrences & incidents or document control. Having Q-Pulse will help in applying and enforcing these procedures.”

Maram added: “Q-Pulse’s modules basically resembles any organisation’s real life teams working together to achieve operational efficiency, accurate incident management and compliance to international standards and regulations. If implemented and utilised correctly, it could completely replace all manual paper based processes with a much better automated solution making everyone’s life easier.

“Indeed, our hope for Q-Pulse is that the system replaces all of our manual processes. We are also hopeful of implementing the product within other sectors and directorates in the ministry.”

For more information on the Ministry of Transportation and Telecommunications, visit their website at

Joe O'Brien

Creative Copywriter and PR/Media Executive

Ideagen Plc

44 1629 699 100


About Ideagen Plc

Ideagen Plc is a supplier of compliance based Information Management software with operations in the UK, United States and Middle East. The Group specialise in eGRC (Enterprise Governance, Risk and Compliance) and Healthcare solutions for organisations operating within highly regulated industries.

As authors of a portfolio of high quality software products, Ideagen is able to provide complete content lifecycle solutions that enable organisations to meet their Regulatory, Quality Compliance and Safety standards, helping the world’s leading brands improve operational performance, avoid unwanted surprises and maintain high integrity.

The Group has shown strong growth, both organically and through strategic acquisitions, and is listed on the AIM market of The London Stock Exchange (Ticker: IDEA.L).

Ownership: UK AIM public limited company – Ideagen Plc – IDEA

Accreditations: ISO 9001; 14001 & 27001 certified

High Growth: 60% Revenue growth in last financial year

40%: Employees working within our development environment

2,200 Companies: Using the Ideagen Suite of products including 150 hospitals in the UK and US & 300 Aviation organisations globally

Support: Based in the UK and US, we provide 24/7 support

1993: Year of formation

Ideagen Plc - Commercial Thought Leaders


About Us

Ideagen is a UK-headquartered, global technology company quoted on the London Stock Exchange AIM market (Ticker: IDEA.L). The Group provides software and services to organisations operating within highly regulated industries such as aviation, banking and finance and life science, healthcare and manufacturing with its main operational premises spread throughout the UK, EU, US, Middle East and SE Asia. With an excellent portfolio of software products including Q-Pulse, Coruson, Pentana Audit, Pentana Risk and PleaseReview, Ideagen helps its clients reduce costs, improve operational efficiency, strengthen compliance and oversight and anticipate and manage every detail of risk. Currently, more than 5,000 organisations use Ideagen's products including seven of the top 10 UK accounting firms, all of the top aerospace and defence companies and 75% of the world's leading pharmaceutical firms. Ideagen's diverse and varied customer base includes many well-known, global brands such as British Airways, Aggreko, BAE, Ryanair, US Navy, KLM, BBVA, Bank of New York, Commerzbank, Meggitt, Heineken, Johnson Matthey, Haeco Group and European Central Bank. As well as this, Ideagen counts 180 hospitals across the UK and US amongst its client base. Ideagen directly employs more than 420 members of staff and touches every continent globally. What sets Ideagen apart? Ownership - UK AIM public listed company - Ideagen PLC - IDEAAccreditations - ISO 9001:2015; 14001 & 27001 certifiedEmployees - Over 420 employees and a global Partner NetworkCustomers - 5,000 companies using the Ideagen suite of products globallySupport - Based in the UK, US and Asia, we provide 24/7 support1993 - Year of formation