IMPACT BOSS INSISTS THE SERVICE IS AS IMPORTANT AS THE SALE
30 November 2015The Managing Director of Impact, the UK’s sole Cat® Lift Truck distributor, believes that equipment downtime in the materials handling sector could be drastically reduced if more suppliers followed its example and implemented proactive maintenance programmes for their customers. Terry Kendrew says service teams working from Impact’s 11 branches across the country take pains to develop tailored maintenance schedules for every customer, which in turn ensures maximum uptime with minimum fuss. Engineers aim to visit customers outside of their peak times wherever possible –