KEWILL FLAGSHIP™ NOW SUPPORTS NEWGISTICS SMARTLABEL® RETURN SERVICE
Offers Greater Flexibility in Customer Returns and Improved End-to-End Product Visibility
July 19, 2011 - Chelmsford, MA. - Kewill (LSE: KWL), a leading provider of solutions that simplify global trade and logistics, today announced the support of Newgistics SmartLabel return service in the Kewill Flagship multi-carrier parcel shipping solution.
News Facts:
- Aimed specifically at retailers shipping direct to residential consumers, Newgistics SmartLabel Return Service is the most convenient method for customer returns, and helps Internet Retailers retain customers by making the returns process as simple as mailing a letter.
- Kewill Flagship provides the return label as an image for inclusion at the bottom of an 8.5 x 11 packing slip and includes support for all major printers in a convenient 4x6 format.
- Newgistics has partnered with the United States Postal Service allowing customers to place the pre-paid, pre-addressed Newgistics SmartLabel® enclosed with their order, affix it to their package, and leave it for free pickup at their home or office. Or, customers can drop the return off at any of the United States Postal Service's™ locations.
Supporting Quotes:
- “The Newgistics SmartLabel functionality further expands the efficiency of Kewill Flagship and allows our customers to improve their shipping process by offering expanded services with greater efficiency and greater flexibility in shipping options,” saidPeter Starvaski, director of product management at Kewill Inc.
- “As shippers continually seek ways to gain a competitive advantage in the marketplace, an increasing number of them are realizing the benefits gained through the implementation of a comprehensive returns strategy”, said Kevin Brown; Newgistics’ Director of Product Management. “Combining the industry-leading strengths of Kewill’s Flagship platform and Newgistics’ SmartLabel returns management solutions, these merchants are able to measurably improve their handling of returns, reduce costs across the organization, and improve their customers’ overall shopping experience – leading to increased lifetime value.”
About Kewill Plc
Kewill delivers solutions that simplify global trade and logistics.
Global businesses face ever increasing complexity across their supply chains including decisions on sourcing, customs, compliance, transportation, storage, finance, visibility and connectivity. Inefficiency in any of these areas will lead to supply chain delays and result in increased costs. Kewill has a suite of software solutions that significantly simplify the management of the most complex global supply chains for enterprises and logistics service providers.
With over 35 years experience in global trade management and logistics, and over 600 employees worldwide, Kewill is a long-time innovator of solutions for manufacturers, distributors, retailers, freight forwarders, transport companies, customs brokers, 3PLs and
4PLs, as well as other related institutions involved in financing and underwriting global trade such as banks and insurance providers.
Kewill’s solutions are in daily use by more than 40,000 users worldwide and our global customer base which entrusts us with the management of their supply networks includes divisions of Bayer, Caterpillar, DHL, FedEx, Ford, General Electric, General Motors,
H.J. Heinz, Kimberley-Clark, Kraft, Levi Strauss, Mazda, Nestlé, Nike, Palm, Procter &
Gamble, Smith & Nephew, Sony, TNT, Unilever, UPS, Vodafone, Yamaha, and Xerox.
About Newgistics SmartLabel:
With Newgistics SmartLabel®, your customers have no out-of pocket costs… they can simply detach the pre-paid, pre-addressed Newgistics SmartLabel® from their order summary, affix it to their package, and leave it for free pickup at their home or office. Or, customers can drop the return off at any of the United States Postal Service's™ 200,000+ Blue Boxes, or 32,500 Post Office™ locations. Additionally, a free Carrier Pickup™ can be scheduled through Newgistics' Shipment Manager, or USPS.com. No other returns service even comes close.
Newgistics SmartLabel® is also the choice for flexibility… it can be dynamically generated at the point-of-sale or shipment, after the sale by a customer service representative (CSR), or printed by a customer returning merchandise. Newgistics SmartLabel® features intelligent barcodes that are scanned to provide information such as product serial numbers, order numbers, or return merchandise authorization (RMA) numbers, the reason for the return, as well as detail about the customer returning the merchandise. When an item is returned, these intelligent barcodes provide both you and your customers with immediate visibility into the entire return chain. SmartLabel® by Newgistics is the return service preferred by more companies like yours, too. Why? Because it meets the two main challenges you face today: lowering operating costs and improving customers' return experiences.
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