"100 million minutes of customer conversations" –LeadDesk solidifies its position as a partner for telecom operators.
LeadDesk Plc Press Release 28/12/2023 at 15.35 pm. In case the document differs from the original, the Finnish version prevails.
"This signed agreement is LeadDesk's sixth customer contract with a Nordic telecom operator. The three-year contract is valued at EUR 0.7 million and includes a one-year extension option," says CEO Olli Nokso-Koivisto.
LeadDesk is a leading provider of cloud-based contact center software in Europe and has established itself as the preferred choice for outbound sales and customer service leaders. It has also invested heavily in bringing artificial intelligence (AI) to the contact center sector.
"Our clients accumulate 100 million minutes of customer interactions per quarter, which they can now analyze with AI. For example, turning speech into high-quality text is essential for training salespeople and customer service agents, ensuring high-quality customer interactions, and handling complaints efficiently," says Nokso-Koivisto.
LeadDesk’s expertise in marginal languages such as Finnish, Swedish, and Norwegian and its familiarity with EU regulations give LeadDesk a significant competitive advantage in the European market.
"We continue to train AI models to understand European languages better. Big international giants in the industry do not have the same focus on these languages."
LeadDesk's customers, including many consumer brands, are considering where AI can add value to their sales and customer service. “One of the big questions is, can AI really succeed, even as a salesperson? It depends on the context," says Nokso-Koivisto.
"Ultimately, it's about value. When a customer engages with a company, it's about providing the most valuable encounter possible. A bot can work for some situations, but when people want to be understood and be met with empathy, you want a human being at the other end. Our job is to find the most appropriate way for brands to interact with each customer without sacrificing quality of service."
More information
Olli Nokso-Koivisto, CEO, LeadDesk Plc
+358 44 066 5765
olli.nokso-koivisto@leaddesk.com
Certified advisor:
Oaklins Merasco Ltd, tel. +358 9 6129 670
Distribution:
Nasdaq Helsinki
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LeadDesk Plc in brief
LeadDesk is a leading European provider of cloud-based contact centre software. The LeadDesk cloud service, powered by artificial intelligence, improves customer experience and sales productivity. Over 20,000 customer service and sales professionals work more efficiently with LeadDesk weekly. In 2022, the Group's revenue was EUR 28.1 million, most of which came from outside Finland. The Group has offices in eight European countries. LeadDesk Plc's shares are traded on the Nasdaq First North Finland marketplace under the ticker LEADD. www.leaddesk.com