LeadDesk enters a significant contract for the provision of a customer service solution to CrossPoint’s enterprise client
LeadDesk Oyj Press release 17.12.2021 at 2.40 pm
LeadDesk Ltd Unofficial Translation of Press Release 17/12/2021 at 2.30 pm. In case the document differs from the original, the Finnish version prevails.
SaaS contact center vendor LeadDesk will deliver a customer service solution with IT powerhouse CrossPoint Technology Solutions (a leading ICT Managed Services Provider) to one of CrossPoint’s multinational enterprise customers.
The value of the three-year deal will range from 800,000–2,000,000 EUR. The total value of the contract is defined by the deployed number of users of the customer service solution. The number of users has the potential to grow to several thousands.
During the first phase of the contract, more than 1,500 customer service agents will start using the LeadDesk solution.
CrossPoint Technology Solutions will introduce the LeadDesk solution to new markets. The solution will be deployed in, among others, Singapore and Australia.
“The LeadDesk solution is a powerful and flexible platform, which can cater for complex and dynamic client requirements, and this was instrumental in our success in securing this deal. We believe the technology has tremendous potential with other clients in our strongest markets in Asia and Australia” stated Steven Angelov – Head of CrossPoint International business.
“Globally there is plenty of demand for agile customer service solutions that scale to meet the needs of the enterprise segment. We have a very competitive and scalable cloud solution. This new contract shows that we are a reliable and skilled partner for even larger global customers” LeadDesk’s VP of Enterprise Sales Mika Matikainen adds.
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LeadDesk in brief
LeadDesk is a fast growing and international software company, operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. In 2020, the company’s revenue was €13.8 million. The share of international license revenue was approximately 52% of total license revenue. LeadDesk’s shares are traded in the Nasdaq First North Finland market under the ticker LEADD. The company has offices in seven European countries. The LeadDesk cloud service is used by over 1,000 customers around the world. www.leaddesk.com