LeadDesk launches Salesforce app - new app brings high-quality voice and SMS messaging directly to the world's most popular CRM system
LeadDesk Plc Press Release 20.1.2023 at 10.05 am.
LeadDesk Plc Unofficial Translation of Press Release 20.1.2023 at 10.00 am. In case the document differs from the original, the Finnish version prevails.
LeadDesk, the European leader in cloud-based contact centre software, launched its new LeadDesk Talk app on the Salesforce CRM system’s AppExchange marketplace. The app brings customer service and sales teams a high-quality voice and SMS messaging channel within Salesforce.
"The product launch supports our enterprise sales and increases awareness of our LeadDesk cloud service solution. Expanding our partner ecosystem has been an important part of our growth strategy," says Olli Nokso-Koivisto, CEO of LeadDesk.
The LeadDesk Talk application allows Salesforce users to make and receive calls and send text messages to contacts in their CRM system. The app works directly within Salesforce. The app leverages LeadDesk's global call platform, which enables uninterrupted calls with high audio quality in all situations.
"The Salesforce app brings LeadDesk's high-performance telco platform to an even wider customer base. The global platform is already used in more than 60 countries. Our platform is easy to integrate with other systems, so developing a native Salesforce application was not a big technical step," comments LeadDesk VP of Engineering Jarno Tenni.
Salesforce is the global market leader in CRM systems, with a market share of almost 23%*. More than 150,000 organisations are using the system. Through the AppExchange marketplace, Salesforce customers can purchase a variety of applications that extend the system's capabilities. Salesforce users can now easily verify the performance and suitability of the LeadDesk solution for their customer service or sales organisation. The application has already generated a promising pilot project for a significant global player.
"Salesforce is a visible player, and we believe that LeadDesk Talk will be hugely popular. It will open many new doors for our sales teams," Nokso-Koivisto concludes.
Additional information
Olli Nokso-Koivisto, CEO, LeadDesk Plc
+358 44 066 5765
olli.nokso-koivisto@leaddesk.com
Certified advisor:
Oaklins Merasco Ltd, tel. +358 9 6129 670
Distribution:
Nasdaq Helsinki
Relevant media
http://www.leaddesk.com
LeadDesk in brief
LeadDesk is a fast-growing and internationalizing software company, operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. In 2021, the company’s revenue was €24.6 million. The international revenue share was approximately 61%. LeadDesk’s shares are traded in the Nasdaq First North Finland market under the ticker LEADD. The company has offices in seven European countries. The LeadDesk cloud service is used by ca. 1500 customers around the world. www.leaddesk.com
* https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2022/