LeadDesk to provide a Contact Center solution for SpareBank 1 Samspar in Norway
LeadDesk Plc Press Release 13.1.2022 at 9.20 am
LeadDesk Plc Unofficial Translation of Press Release 13/1/2022 at 09.15 am. In case the document differs from the original, the Finnish version prevails.
SaaS contact center software vendor LeadDesk has signed an agreement to deliver a contact center solution for SpareBank 1 Samspar in Norway. The solution will integrate LeadDesk’s contact center software to the Microsoft Dynamics CRM. All SpareBank 1 Samspar’s approximately 270 customer service agents will start using LeadDesk.
The overall value of the contract is approximately 1,000,000 EUR over a three-year period. The contract includes an option for extending the contract period.
“With this new and exciting agreement, we will strengthen our leading position in providing Contact Center Solutions to Norway’s demanding finance sector. Our LeadDesk enterprise sales team has been growing through the success“, LeadDesk’s Enterprise Sales Director, Norway, Silje Abrahamsen rejoices.
”We will provide a coherent package, where the tools needed in customer service are integrated together tightly. Data is seamlessly transferred between LeadDesk and Microsoft Dynamics (CRM). The overall solution built around LeadDesk will help customer service agents work more efficiently and provide management with better visibility of key metrics,” LeadDesk’s VP of Enterprise Sales, Mika Matikainen clarifies.
Olli Nokso-Koivisto, CEO, LeadDesk Oyj
+358 44 066 5765
LeadDesk in brief
LeadDesk is a fast growing and internationalizing software company, operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. In 2020, the company’s revenue was €13.8 million. The share of international license revenue was approximately 52% of total license revenue. LeadDesk’s shares are traded in the Nasdaq First North Finland market under the ticker LEADD. The company has offices in seven European countries. The LeadDesk cloud service is used by over 1,000 customers around the world. www.leaddesk.com